Principal Program Manager, Device Product Operations

| Seattle
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Our mission is to protect life.

We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER device to a full suite of hardware and software solutions, we are focused on providing police agencies with state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of police records so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.
It’s a big mission, but it’s one we’ll pursue relentlessly every single day.

Your Impact 

We are building the most capable Connected Devices to enable Public Safety professionals to be more effective in their roles.  The Principal Business Planning Manager, Product Operations role is critical to accomplishing our mission, working with product leaders to ensure coordination in the effort to execute on our strategy. The successful candidate will be highly organized, collaborative, data driven, and outcome focused.

You will join a team that operates at the intersection of our connected devices and our enterprise software.  You will be expected to work directly with VP and General Manager of our Devices team to help create the overall product, organizational and business strategy. 

The person in this role will work closely with product, functional and go-to-market teams to help drive operational plans and reviews with executive teams, drive alignment on the organization’s and company’s goals, and act as the product lead on new product launches.  You will lead the operational and planning cadence and craft review documents to ensure the entire Device organization is aligned to execute its strategy.  The successful candidate will partner with the Axon Device team Product leaders to develop their narratives for major presentations, executive reviews and all-hands meetings. This position is an exciting opportunity for a highly talented individual who is looking for an interesting portfolio of work that includes critical strategic projects together with detailed operational execution.

Your day to day

  • Define the Product Operations processes and structure to achieve our goals
  • Structure and drive a cadence of monthly and quarterly operation and planning reviews, across multiple products, with different maturity levels and business outcomes
  • Drive  annual strategy and planning activities with the Devices organization
  • Track progress, elevate issues, document and drive clear resolutions plans and serve as a close advisor to the Product Leadership team to ensure progress in critical areas
  • Organize communications within the Device organization and across Axon
  • Lead the Product operations in support of new product introductions ensuring product plans are coordinated with the go-to-market and cross-functional teams to ensure we achieve our launch and ramp objectives. 
  • Make data driven decisions when possible and fall back on well supported intuition when data is not available
  • Creatively generate solutions to a wide range of problems

Basic Qualifications

  • A bachelor's degree in a technical, business, or equivalent work experience
  • 8+ years of work experience (or 3+ years post-MBA or equivalent higher-degree), preferably in engineering, business planning, management consulting, tech strategy/ops function or similar.
  • Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing; comfort in business and technical discussions
  • Strong analytical and financial skills to work on complex business issues with minimum supervision
  • Strong team player who is also an independent thinker; effective at building relationships, collaborating, and influencing others; experience working with senior executives across functions
  • Effective Program Management skills, with demonstrated ability to lead complex strategic initiatives
  • Flexibility to travel domestically and internationally when necessary (15%); contingent upon guidance from State and Federal agencies support for travel

Preferred Qualifications

  • You have real world experience with each of the expectations listed in section entitled “Your Day to Day”
  • A combination of management consulting and operational experience

Compensation & Benefits

  • Competitive salary and 401K with employer match
  • Discretionary paid time off
  • Robust parental leave policy
  • An award-winning office/working environment
  • Ride along with real police officers in real life situations, see them use technology, get inspired
  • And more...

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • gRPCLibraries
    • ThriftLibraries
    • Node.jsFrameworks
    • KubernetesFrameworks
    • KurentoFrameworks
    • AkkaFrameworks
    • VertxFrameworks
    • GraphQLFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases
    • KafkaDatabases

Location

Downtown Seattle: easy opportunities to get outside, enjoy south lake union, popular bars & restaurants, workouts, multiple transportation options

An Insider's view of Axon

What’s the vibe like in the office?

Healthy work environment, tons of snacks and drinks, laid back attitudes with performance aspirations. I am astounded at the culture that has been grown here.

Beth

Sales

What does your typical day look like?

There isn't one person who isn't passionate about the work the company is doing. Whenever there might be a slow or grueling day/project, you quickly become reminded of the importance of your work. Leadership cares about the employees, and ensures a healthy/fun environment. Values are well defined and drive the culture.

Suraya

Program Manager

How does the company support your career growth?

Co-workers care about your well being, and want to win together. Very strong company mission that makes it easy to buy into. Long established company that is entering a massive growth spurt. With massive change comes some uncertainty. But Axon has shown more proactive coaching and training than any company I've seen in my short tenure.

Cliff

Inside Sales

What is your vision for the company?

Our vision is bigger than just cameras or weapons. We're working every day to make the bullet obsolete. To make this a reality, we live and breathe six core values that serve as guiding principles: BE OBSESSED. AIM FAR. WIN RIGHT. OWN IT. JOIN FORCES. EXPECT CANDOR.

Rick Smith

CEO

What’s the vibe like in the office?

Fast-paced. Large company with a small company feel.
High decision velocities. Empowered, small, high-performance teams doing intellectually stimulating work with a purpose. It’s a great combination of doing good and doing well.

Sahil

Finance

What are Axon Perks + Benefits

Axon Benefits Overview

We take care of your health, mental & physical wellbeing, paid parental leave. In fact, we believe that mental health is even more important now. All Axon employees have 24/7 access to on-demand therapists, coaches, or psychotherapists via the Ginger platform. They can access help when they need it, privately with licensed professionals.

All Axon employees have access to: Real-time behavioral health coaching within seconds
* Virtual therapy & psychiatry sessions within hours that have been clinically proven to reduce symptoms of stress, anxiety, and depression
* Personalized skill-building activities curated by your coach

Also, we encourage you to take care of yourself, your families, and remind you to take breaks. We work hard, yes, but we want to sustain your health, creativity, and drive.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Axon hosts company sponsored family events annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Orca Pass
Company Outings
Star Wars premiere movie night, annual Grand Canyon trip, summer time BBQ's and much more!
Game Room
Stocked Kitchen
Happy Hours
Monthly happy hours and town hall meetings with leadership
Relocation Assistance
Fitness Subsidies
GymPass discounts
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend

Additional Perks + Benefits

plus --> financial wellness programs, locker rooms & showers, discounted entertainment tickets, discount mobile phone plans, stocked fridge & pantry, embedded customer learning, annual company trip.

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