What we are up to at Tango Card:

Tango Card helps thousands of companies reach their goals by making rewards and incentives easy and awesome. Our customers genuinely love working with us, and it shows, as we are among the top 10% of Inc’s 5000 fastest growing companies. We are backed by a stellar group of investors, including private equity firm FTV (who led a $35M growth equity round in 2018), Fyrfly Venture Partners, Floodgate Capital, Eric Schmidt’s Innovation Endeavors, SWaN & Legend partners, and WTI.

We have 2500+ live enterprise customers today, including some of the World’s most recognizable businesses like Twitter, Google, Extole, Microsoft, Salesforce, and F5. We also work with the top Gift Card brands, including Amazon, Starbucks, Target, Walmart, Home Depot, and over 300 more in 30+ countries. Our customers send millions of Gift Cards a month using Tango Card, and we’ve facilitated nearly $1B of these Gift Card transactions since creation. Last but not least, we proudly partner with many of the most respected non-profits in the country, including the National Park Foundation, Special Olympics, and Habitat for Humanity.

Why work for us:

Tango Card is proud to have been rated as one of the best companies to work for by BuiltIn. We are on an incredible path to be the #1 rewards provider, and to get there we need amazing people (like you) in customer support, sales, engineering, and finance to accomplish this vision.

We foster an office-culture of autonomy and transparency with flexible working hours and slim team structures. We provide our team members with what they need to be successful, whether this is the latest technology at their fingertips or going to conferences to learn about industry trends. We are committed to promoting mentorship and career development opportunities for our team members. Our physical offices are designed for productivity and comfort with standing desks, comfortable pod-chairs, and a very dog-friendly environment. If working from home is more of your thing, many roles offer the choice to establish a remote office. With a company like Tango Card that is experiencing high-growth year over year, career opportunities abound, and you have the chance to create, own, and grow your role.

*COVID-19 Update*: In an abundance of caution, Tango Card has moved our teams in Seattle, Boise, and Omaha to a remote workforce. To learn more about how Tango Card has adapted during these times, take a look at the Rewards Genius Blog post, "How Tango Card is Changing in the Face of COVID-19" by our CEO, David Leeds.

Reward yourself and join the Tango Card team!

Tango Card is on the lookout for our next Product Support professional to support our Rewards Genius self-serve eGift Card business solution. You will be responsible for providing an exceptional client support experience to our business partners, helping them use our exciting new product and take in feedback to help improve Reward Genius and internal processes.

Reports to: Product and Technical Support Manager

As a Product Operations Specialist you will:

• Troubleshoot and solve customer issues via our internal tracking tools, supporting customers via email and phone, with strong writing skills and excellent phone-manner
• Collaborate cross-functionally with our incredible teammates in Finance, Accounts Receivable, Fraud, and Recipient Customer Support to find solutions for our business customers
• Help management track Rewards Genius support, gather data and insights to better understand uses and areas for improvement
• Communicate collected feedback on Rewards Genius to the product team for future enhancements
• Handle escalated customer cases and issues from our CSM (Enterprise Account Management) team with a sense of urgency and follow through
• Advocate for customers and define ways to continually add value to the Rewards Genius product
• Use proficiently Excel, Google Docs, Email, Netsuite and other internal tools

Our ideal Product Operations Specialist at Tango Card will have most of the following qualifications:

• Exceptional communication skills both written and verbal
• Strong sense of empathy and desire to solve issues
• Formidable interpersonal skills and proven success in cross-functional collaboration
• Proficient with Intercom, SendGrid, Sumo, Salesforce, NetSuite and Excel
• Able to prioritize and work efficiently within a ticket support system
• Self-directed as circumstances change and priorities shift based on organizational needs
• 4+ years of experience in a business customer-facing support or similar role for a technology company (preferably SaaS)
• Excellent interpersonal skills with a customer-focused mentality
• Critical thinking and proven ability to solve complex problems

Tango Card is proud to extend its Voluntary WA State Paid Family Medical Leave Plan to employees across all Tango Card Locations.

Tango Card is proud to be an equal opportunity employer; we are strong because we are diverse. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

PM19