Accelerate Human Achievement: that is UiPath's purpose. We are the leader in Robotic Process Automation (RPA) and the highest-valued AI enterprise software company in the world. With over $568 million in funding from top venture capital firms like Accel, CapitalG, Kleiner Perkins, Sequoia, IVP, Madrona Venture Group, Meritech Capital & Coatue, we are on an unprecedented trajectory of growth. With this funding, we have an incredible opportunity to improve the way people work globally.

Our award-winning company culture values humility, and leaders who know how to listen. CEO Daniel Dines’ primary goal was to build a company where he would love to work, and even now, with thousands of employees in tens of countries, that remains our top priority.

We trust and empower our colleagues, and together we make sure we have everything we need to do our best work, from the support of strong leaders to awesome perks and benefits.

What will be you doing as a Product Support Consultant – Federal Infrastructure

• You will provide L1 Infrastructure support for server installations and troubleshooting for US federal clients with respect to UiPath Product and integration Products like Redis.
• You will take charge of the overall product support for discrepancies/bugs/enhancements/customer education for our Robotic Process Automation software through standard channels, email and ticketing tools.
• You will resolve support requests regarding Infrastructure/Security/Networking.
• You will travel to customer site for installation, troubleshooting and training as necessary
• You will be the escalation point of contact for UiPath software support in pre-sales and post-sales stages;.
• You will provide feedback to the product team.
• You will mentor and knowledge sharing with the L1 team.
• You will escalate bugs to development and product teams.

What will you bring to this role?

• Minimum of 3 years network protocols and network administration knowledge, network security.
• 3-5 years of experience working with US federal customers and organizations
• Demonstrated knowledge and experience with Web Server technologies, especially IIS is a must.
• Demonstrated knowledge and experience of Microsoft Active Directory and SQL Server.
• Good knowledge of security as it relates to cloud-based infrastructure.
• Proven experience in creating Server Cluster Architectures (Failover Clusters, High Availability systems).
• Strong virtualization experience using Hyper-V, VMWare, Citrix XenApp/XenDesktop.
• Ability to work in a cloud-based or hosting environment (Microsoft Azure Cloud is a plus).
• Experience using automated monitoring tools (SCOM, SCCM, Nagios)
• Knowledge of ITIL and industry best practices.
• Experience in writing PowerShell scripts.
• Experience with workstation management systems and desktop imaging.
• Fluent written and spoken English is mandatory, fluency in any other language is a plus.
• Having Knowledge on Linux platforms is a plus.

At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes.