Skilljar is seeking a Product Support Specialist to join our fast-growing team. This individual will join our growing Support team to help customers mitigate and solve problems within the Skilljar platform. As part of a small team, you’ll have an outstanding opportunity to work across many skill sets and have an impact on our customers!

We’re looking for an empathetic self-starter who is comfortable wearing multiple hats and thrives in a dynamic environment. You must be forward-thinking, highly-collaborative, and able to think on your feet. This is a phenomenal opportunity to join a rapidly accelerating startup that has dozens of Fortune 1000 and mid-market clients on its roster.

Responsibilities:

• Serve as a contact for customer-facing support and technical requests.
• Own product requests through to resolution.
• Demonstrate your product knowledge and customer service skills to provide guidance and solutions to help enable the success of our customers.
• Maintain a high level of customer satisfaction to increase customer retention.
• Support our Customer Success team with technical configuration and integration set up as needed.
• Troubleshoot technical issues in partnership with Services and Support Engineers.
• Contribute to the creation of customer and internal-facing help documentation.
• Help the business build and update processes as needed.
• Collect customer product requests and drive agile prioritization through Skilljar’s development process.

Requirements:

• At least 1 year of support queue experience (Zendesk preferred) in a customer-facing support role.
• The ability to communicate verbally and in writing is required for this role.
• Ability to multi-task and effectively prioritize a high volume of customer requests.
• Highly self-directed and comfortable in a fast-paced environment with ambiguous and constantly evolving requirements.
• Exceptional interpersonal skills with a broad range of external and internal teams.
• Programming experience using HTML, CSS, and Javascript is preferred.
• A collaborative teammate with superb communication skills.
• US work authorization and criminal background check are required.

Our Benefits: 

• Comprehensive Medical Coverage: Skilljar pays 100% of our employee premiums for medical, dental, vision, disability, and life insurance. (PTO and family leave)
• Flexible Time Off: We believe in a healthy work/life balance and trust our employees to take the time off they need to bring their A-game to work.
• Benefits Package: Skilljar employees receive a monthly technology reimbursement for remote work, 401K savings plan, stock options, and access to an Employee Assistance Program.
• Inclusive Culture: We are intentional about creating a culture that is fun and inclusive. Join us for Fun Committee events, trivia nights, Bingo, and more!

The Company