The successful candidate will join Dropbox’s Customer Experience organization, as a key member of our Customer Intelligence team. This team is focused on advocating for our customers within Dropbox; and influencing customer-centric decision making across Dropbox via the generation and propagation of customer insights, all in an effort to foster increased customer loyalty.
We are looking for a program manager who will help us achieve and sustain our goal of building durable customer loyalty across all of Dropbox’s products and services. Your primary and immediate responsibility will be to support the strategy formulation and execution of our company-wide customer data aggregation and utilization program, as well as ongoing execution of our customer evangelism program. You will be the brain and brawn behind these company-wide, and critical, strategic initiatives. You will be a critical member of a small but mighty cross-functional team tasked with identifying, aggregating, and making available our vast array of customer data to a wide group of stakeholders.
Beyond this immediate responsibility, you will be an active contributor and problem-solver to all programs undertaken by the Customer Intelligence team. As demands of the company shift, and new strategic customer challenges arise, you will be expected to identify new areas of opportunity to advocate for our customers and build and sustain our customer’s loyalty.
You will report to the Director of Customer Intelligence as an individual contributor. The team is highly collaborative, not only working closely with each other, but with our cross-functional partners to achieve our objectives. You will be working with all roles across Dropbox from individual contributors to senior leadership.