At 10,000ft we believe that achieving great product quality and having a solid understanding of the customer are closely related. We’ve worked on driving this into every role in the team. As we grow, we are looking for a specialist in this area, who can help us deliver the highest quality experience possible to our customers.

Responsibilities Engage with and understand the Customer

Among your responsibilities will be responding to customer inquiries and feedback that may include advising users on current product functionality, potential integrations and customization, and bugs in our product. Ensuring our customers achieve success by understanding their requests, pain points, and use cases so that they can be escalated and resolved in timely manner. Investigating customer reported issues, determining root causes, and relaying tickets to our engineering team for triage and resolution.

Setting and maintaining high quality standards

You will be working closely with development teams to provide a voice for the customer and advocate for excellent quality in new features and updates queued for deployment. Relaying customer needs across the organization to ensure that customer priorities are considered foremost. Providing plan and schedule for testing new features in development. Owning the process for test by provide continuous feedback on tools and process improvements.

Skills & Requirements

• Proficient in testing web applications, including strategies for high test coverage and accuracy.

• Experience in owning, maintaining and developing quality-driven processes

• Experience in working with customers and technical teams

• Experience with project management software and principles

• Excellent written and verbal communication skills

• Skilled at prioritization and multitasking

• BS/BA degree

About Us

10,000ft is a growing team of software makers in the Pioneer Square neighborhood of Seattle. We’re passionate about helping shape the future of work by designing tools for creative thinkers.

As a team, we believe in setting shared high-level business goals and then doing our best work to get there. We value collaboration and brainstorming and we try to give our people the tools they need to creatively solve problems. We care about loving what we do and living fulfilling lives. We provide a flexible and supportive work environment, four weeks of paid vacation, full family medical and dental insurance, an annual wellness benefit, charitable donation matching, and a 401k retirement plan. We’re proud to be part of the Pledge Parental Leave community and we’re committed to making 10,000ft the best place to work.

To Apply

Use the link below to submit your resume and let us know why this role interests you and why you'd be a great fit.