Business Systems Analyst

| Seattle
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Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates. 

Airbnb has created a global platform that connects travelers and hosts from 34,000 cities with more than two million listings. We operate global, mission critical enterprise systems spanning all time zones. These systems are fundamental in ensuring our staff is able to maintain a high level of productivity. Our Information Technology team is growing and we are looking for candidates who are highly motivated and want to work with a high performing team.

As a CRM Business Systems Analyst on the Business Technology team at Airbnb, you will interface with business area leads and subject matter experts to identify, prioritize, develop and maintain a portfolio of projects related to the company’s claims management system. 


CRM Business Systems Analysts inspire confidence with our business stakeholders by;

  • being frontline obsessed; understanding business drivers and priorities as well as their impact on budget, requirements and planning
  • influencing and facilitating decision-making by educating stakeholders on their solution options and related trade-offs
  • recommending technology-based solutions while minimizing technical debt
  • providing precise level of effort estimates for sprint planning
  • understanding of when configuration, programming, or 3rd party solutions are appropriate
  • communicating complex ideas in concisely and effectively to technical and non technical stakeholders; using data
  • fostering productive cross-functional relationships


Responsibilities;

You will engage directly with business stakeholders to;

  • identify business-driven needs
  • provide insights into leading practices, industry standards and trends for claims management
  • perform current state analysis on claims process
  • review existing and create process documentation, use cases, epics and user stories
  • identify gaps and recommend action plans
  • produce concise yet effective business requirements
  • create process maps and wireframes
  • evaluate vendor solutions
  • assist with prioritization
  • manage delivery and quality assurance
  • provide training and documentation
  • Own execution of declarative configuration and maintenance in Salesforce (ie, reports, page layouts)
  • Monitor and respond to feature and support requests
  • Verify and conduct regression testing of functionality before release to users
  • Participate in daily scrum meetings to report progress and address obstacles


Technical Requirements and Skills;

  • 5+ years claims system administration experience
  • Vendor certifications, where relevant, preferred 
  • An understanding of SQL and database relational models
  • BS in Computer Science, Engineering, Information Systems and/or equivalent formal training or experience
  • Adept at working independently while staying in sync with team and stakeholders
  • Project management skills; comfortable managing multiple initiatives
  • Experience working in an agile environment and using Atlassian tools a plus 

  • Stock
  • Competitive salaries
  • Quarterly employee travel coupon
  • Paid time off
  • Medical, dental, & vision insurance
  • Life insurance and disability benefits
  • Fitness Discounts
  • 401K
  • Flexible Spending Accounts
  • Apple equipment
  • Commuter Subsidies
  • Community Involvement (4 hours per month to give back to the community)
  • Company sponsored tech talks and happy hours
  • Much more...
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Location

720 Olive Way, Seattle, WA 98101

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