Salesforce Service Desk Administrator

| Seattle

As a Service Desk team member, you will assure success in our efforts on the Service Desk by supporting the development of service desk procedures, supporting existing service desk procedures, and contributing to the automation of those procedures. You will execute service desk tickets through our service desk procedures. You will work with our Scrum teams to triage tickets to assign bugs and enhancement requests to the Agile delivery teams. You will be able to communicate ticket status and pursue any necessary follow up on tickets. You will apply your strong multitasking skills to work on ad hoc projects as they arise, perform research on Salesforce related items, and communicate any info you find to the team. As a quick learner, you will jump right in and become familiar with the multiple systems we have that integrate with Salesforce to understand the bigger picture.

Job Duties

  • Manage assigned service desk tickets to resolution, within SLA targets
  • Perform ticket triage/dispatcher duties from time to time
  • Perform procedures prescribed in our Service Catalog, included but not limited to:
    • Manage Salesforce access control including adding and modifying users
    • Manage Salesforce application licensing and license assignment
    • Deploy changes and keep managed packages up-to-date in Production environment
  • Assist in documentation efforts related to Salesforce and its usage.
  • Troubleshoot/fix declarative issues within Salesforce (clicks, not code) as directed

Qualifications 

  • 2+ years of Salesforce administration
  • Experience with at least two different Salesforce implementations, include some on Lightning UX
  • Exposure to service desk and service management practices

 

Preferred Qualifications 

  • Salesforce Administrator or App Builder certifications
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • Adobe Target, Adobe AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • Adobe Experience ManagerCMS
    • SalesforceCRM
    • SendGridEmail
    • Adobe CampaignLead Gen
    • Oracle EloquaLead Gen

Location

255 S King St, Seattle, WA 98104

What are Avalara Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
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