West Monroe isn’t a start-up consulting firm, but we act like one.

From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better.

If you are looking to be a “behind the scenes” technologist, this isn’t the place for you. We celebrate driven professionals who thrive in a collaborative environment. Our consultants work on front lines – partnering with clients to deliver game changing solutions in the most dynamic industries. Sound interesting? Then West Monroe Partners just might be the place for you.

Think you’re up to the challenge?

West Monroe Partners is hiring a Senior Functional Consultant with prior consulting experience to

join our growing Customer Experience Practice in our Seattle office. You will participate in business process due diligence, gathering requirements, designing solutions, creation and documentation of end user requirements of new and/or existing customer application implementation projects and implementing configurations. You will create, document and test system interface specifications and client business processes. In this role, you will be creating and maintaining system-related documentation, such as business requirements, user guides, process flows, configuration worksheets, project binders, status reports, etc. with all pertinent project information. Lastly you will assist in the on-time, on-budget, high quality delivery of Salesforce solution implementations.

What will you be doing?

• Meet with clients to determine business and functional requirements
• Assist in re-engineering business and system processes around Sales & Marketing, Customer
  
  Service, Customer Self-Service, and Partner Channel Management
• Perform configuration and customization of the Salesforce platform, including templates
  
  specific to Private Equity, Wealth Management, Investment Banking, and Banking/Credit Unions
• Participate in and/or lead efforts to develop and execute testing, training and documentation
• Facilitate effective change management programs within the client organization including
  
  creating and administering communication plans to promote end-user adoption
• Act as a user advocate to ensure overall system usability and adoption
  
  Participate in the sales cycle as needed (solution definition, pre-sales, demos, estimating and project planning)
• Produce tangible deliverables (requirements specifications, design deliverables, status reports, project plans)

Here's what you need to bring to the table:

• Experienced candidates must have 4+ years of experience working for a consulting firm or a
  
  professional services division of a software company in a business analyst / consulting role
• Experienced candidates must have 3 + years of hands-on experience working on the
  
  Salesforce platform or will be considered for depth on other CRM software packages
  
  (Microsoft CRM, SAP CRM, Saleslogix, Oracle On-Demand, or similar)
• Candidate should have direct experience working on CRM projects for middle market companies
• Excellent organizational, verbal, presentation/facilitation and written communication skills
• Ability to work well with people including project stakeholders and project team members
• Proactive desire to continue to broaden and deepen business and consulting skills
• Ability to work both independently and within a team environment backed up by strong
  
  communication skills
• Bachelor’s degree preferred
• Candidates must be eligible to work in the Unites States without limitation
• Ability to travel up to 50%

So, if you’re looking for an opportunity to flex your technical muscles in a high-energy, team-oriented environment where you own your career, we’d love to hear from you.

Think you’ve got what it takes? Join our team and make us better.