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Senior Director, Cloud Governance, Compliance & Audit

| Kirkland | Hybrid
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Job Title: Sr Director, Cloud Governance, Compliance & Audit

Company
Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Role
The Sr Director, Cloud Governance, Compliance & Audit (CGC&A) will report to the VP, Audit, Risk, & Compliance and be responsible to lead the CGC&A team which includes teams for product government cloud compliance, global commercial cloud compliance, and customer audits. This role will collaborate with teams across the organization including Security, Product, Engineering, Legal, and Finance to ensure ServiceNow products and services address ServiceNow compliance requirements, customers’ expectations, and that controls are designed and operating as intended in the environment. 

What you get to do in this role:

  • Establish best in class processes and operations for managing and monitoring compliance at the cloud Application, Platform, and Infrastructure levels in both our Government & Commercial cloud environments
  • Lead Government compliance teams through maintaining existing Fedramp High and DOD IL4 certifications and obtaining DOD IL5 certification
  • Lead international cloud compliance teams through new certifications targeted in strategic markets for the organization
  • Lead strategy and execution of the cloud Common Control Framework (CCF) and Continuous Control Monitoring (CCM) programs to address current domains (i.e. Security, Privacy, Quality, Sustainability and Accessibility) and third party attestations/certification (i.e. ISO 27001, ISO 27017, ISO 27018, ISO 27701, SOC 1, SOC 2, MTCS, IRAP, German C5 and more)
  • Drive system and process transformation to scale cloud compliance programs with growth of ServiceNow
  • Develop and maintain organization policy and procedures that drives key activities
  • Drive a significant change request process along with cloud risk management teams to identify new product applications, features, and functionality to ensure timely inclusion in compliance programs and certifications
  • Develop and lead new domain/certification ingest process for new standards, regulations and/or other requirement sets presented to address regulated markets, risk mitigation and/or company forward thinking
  • Provide training and awareness to key stakeholders across engineering & security organizations
  • Further develop the global customer audit program to scale demand and resources, and partner with international geographies on the execution of customer audits

In order to be successful in this role, we need someone who has:

  • 15+ years related experience, with 10+ years of hands on leadership experience in Governance Risk and Compliance fields
  • Deep understanding of commercial and US Federal Government certification and attestation to include Fedramp, DOD IL4/5, SSAE16 SOC 1, SOC2, PCI DSS, , ISO 27001, ISO 27701, Singapore MTCS, Australia IRAP
  • Experience and demonstrated understanding of other global cloud certifications such as German C5, France HDS, France SecNumcloud, India Meity, and S. Korea KISMS is a plus
  • Demonstrated ability to build out scalable compliance systems and processes for complex environments and regulations
  • Deep understanding of compliance audit testing and design of test
  • Self-motivated, self-directed, and able to thrive in a fast-paced environment with a passion to make an impact
  • Ability to work across the organization to evangelize and influence company compliance efforts
  • Strategic thinking to create vision, and influence company strategic priorities as it relates to compliance in our cloud environment
  • Demonstrated ability to interface successfully with customers in critical and challenging audits and conversations
  • Strong leadership skills, strategic, analytical, problem solving, decision-making; works under minimum direction
  • Prior experience at a SaaS, Paas or IAAS Cloud company
  • Master’s degree or related experience; certifications highly regarded
  • Willing to travel up to 25%+ is required

EEOE Statement Section
ServiceNow’s EEOE statement is automatically added to each U.S. based job description.

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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