Senior Director Transaction Services

The online travel market is a $2 trillion industry that never stands still.  Operating between Expedia’s Global Brands, Supply Offerings, and Finance Teams, FCTS is the transactional heartbeat of Expedia Group.  FCTS is composed of two key platform components – Financial Systems, primarily based on the Oracle eBusiness Suite; and the Core Transaction Platform that comprises Order and Fulfillment Orchestration, Trip Management, and Incentive Services.  Through our technology and operations infrastructure, we handle billions of dollars of bookings, collections, and payments every month.

The Senior Director, Transaction Services drives the evolution of the core transaction processing systems that includes Ordering, Fulfillment, Trip Management, a guaranteed event delivery framework, and a Technical Operations team.  This leader partners closely with other FCTS leaders, including our Senior Director of Platform Products to establish priorities for product evolution and development. 

A broad set of challenges in multiple disciplines lays ahead for FCTS, from improving Platform Quality and Scale that enables our partners to quickly deliver business innovation to optimizing a large development and engineering team.  The Senior Director Transaction Services works closely with other Expedia product and technology leaders in a highly visible role. Frequent interactions across the brands and members of the eCommerce Platform team provide great insight into the world of online travel.

What you’ll do:  

• Develop a deep partnership with Product Stakeholders to build growth-oriented platform products and technologies

• Build a world class technology team focused on delivering “best in class” product offerings – this will be achieved by a guide, mentor, open and honest leader who will lead by example not a “command and control” mentality

• Foster long-term career growth and succession planning for the team members

• Ensure systems have high availability and performance by relentlessly focusing on “test and learn” betas, analytics, project and program management “best practices”

• Build and scale highly technical and details teams to continue to provide maximum effort for success

• Define key metrics for operational processes and implementing performance enhancement programs for large scale systems

• Work with other teams within Expedia to deliver cross-group projects

• Partner closely with product management teams to ensure that the needs of the customer/end-users are fully considered and met

Who you are:  

• Proven track record of success leading high-functioning, enterprise level technology and software teams

• Excellent complementary experience would be a platform company at scale

• Ability to monitor the competitive landscape, using key data to make sounds decisions for the technology development teams / investment in key technologies

• Work successfully with high-functioning product development teams focused on identifying key customer requirements that then become business-changing product offerings

• Strong sense of commitment to and ability to recognize the needs of key customers/end users

Why join us:  

Expedia Group recognizes our success is dependent on the success of our people.  We are a global travel platform, made up of the most knowledgeable, passionate, and creative people in our business.  Our brands recognize the power of travel to break down barriers and bring the world within reach – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.  

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach.  We relentlessly strive for better, but not at the cost of the customer.  We act with humility and optimism, respecting ideas big and small.  We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple.  Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved brands in the world and to work in the dynamic travel industry, this is the job for you.

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.