Senior Email Deliverability Specialist

| Seattle
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The Role
The main moving piece of the Outreach product is the system which manages communications with customers by synchronizing user inboxes. Our system handles more than one million email events daily. Outreach email services integrate directly with a variety of email service providers. This creates a large unique set of advantages as well as a few challenges. We are seeking an experienced email deliverability professional to come in and take their deep knowledge set of deliverability and apply it to our proprietary system. This work involves remediating blacklists, identifying spam traps, working with ISPs to optimize sending rates and working with clients to make sure they send email using best practices.

Our Vision of You:

  • You like solving puzzles - enjoy analytical problem solving, conducting in-depth investigations, reviews, and audits into member email sending practices to ensure adherence to program standards
  • You know this market - have knowledge and expertise to translate the data into solutions that will enable companies to execute on their email marketing strategies and aspirations
  • You understand the technology - have a strong knowledge of network protocols and DNS and the technical aspects of email systems and authentication SPF, DKIM, DMARC
  • You are fluent in Data Ability to interpret and troubleshoot email headers and SMTP logs as well as bounce messages and non-delivery reports
  • You love working with customers - an ability to communicate clearly and professionally with technical and non-technical memberExcellent oral and written communication skills
  • You have the ability to work effectively on high-stakes issues under tight timelines
  • 3 years experience of email delivery, ISP or ESP relations or similar experience with large scale email campaigns
  • Technically relevant degree or equivalent professional qualification

Your Daily Adventures Include:

  • Investigate, diagnose and remediate email deliverability issues by working with customers, internal teams and with support at ISPs, email blacklists and anti-spam technology providers
  • Research and keep informed on deliverability as a subject matter expert for Outreach
  • Attend and participate in industry events around Deliverability such as MAAWG, EEC and more
  • Build and maintain relationships with email service providers
  • Proactively manage IP reputation and deliverability for all of our clients and enforce compliance and best practice sending behaviors
  • Manage internal reputation management tools and the distribution of Outreach IP addresses
  • Build and maintain strong relationships with our Customers, ISPs, Product Teams, Support and Success teams
  • Integrate with product and engineering teams to scope and build new features aimed at improving email deliverability
  • Assist technical support team when responding to deliverability related support tickets or customer concerns, delivering best practice to Support team for customer issues, being the expert escalation on specific customer issues
  • Assist with new client on-boarding, domain customization, and off-boarding with regards to deliverability issues
  • Support Outreach sales with deliverability best practice advice and solutions for potential new clients
  • Support Outreach Marketing activities; creating regular content for Marketing from a Deliverability and Compliance basis

Basic Qualifications:

  • 4 years experience with at least two years focused on Email Deliverability
  • Thorough understanding of the technology used in email sending
  • Thorough understanding of ISP procedures (feedback loops, postmaster pages, etc.)
  • Solid technical foundation on DNS, SPF, DKIM, and DMARC
  • Thorough understanding of reputation management tools such as MxToolbox and HetrixTools
  • Understanding of blacklist/spam trap causes and remediation
  • Understanding of CAN-SPAM, GDPR, CCPA, and other international email regulations

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • Elixir Languages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Outreach Benefits Overview

At Outreach, we believe in taking care of our employees as whole people, and our benefits and perks reflect that value. We offer benefits and perks such as flexible time off, a 401k to help save for the future, employee resource groups, and Diversity, Equity, and Inclusion trainings. Our wellness benefits include a generous medical, dental, and vision package for full-time employees and their dependents, access to our EAP (Employee Assistance Program), mental health supports, and FSA and DCFSA options. For new parents, we offer a parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course.

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Outreach's leadership team is highly diverse, reflects our commitment to diversity and inclusion, and is focused on continuous improvement of our DEI initiatives.
Unconscious bias training
We offer DEI trainings to help facilitate understanding of issues surrounding equity and inclusion, including unconscious bias.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Employee Resource Groups such as Outreach Womxn's Network (OWN) and others that exist to support employees from underrepresented populations are supported from the top down at Outreach.
Hiring Practices that Promote Diversity
Outreach provides training to encourage diverse hiring and the Recruiting Team is constantly searching for innovative ways to reach a diverse population of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Wellness Programs
Outreach's EAP (Employee Assistance Program) offers free, confidential counseling, 24-hour crisis telephone counseling, addiction support, etc.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Outreach provides flexible start and end times, as well as flexible Friday schedules.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
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