Dropbox
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Seattle, WA
Remote

Senior Global Marketing Technology Operations Manager at Dropbox

| Remote
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Role Description

As the Senior Global Marketing Technology Operations Manager, you will be responsible for the efficient and effective delivery of Marketing Operations & Technology initiatives across the company. This vital role on the Dropbox’s Marketing Operations & Technology team is responsible for managing the MarTech transformation initiatives, roadmap, deployments, and adoption. The ideal candidate will have a growth hacker and product owner mindset to evolve our MarTech capabilities to the next level that drive marketing results. This will require a re-assessment/gap analysis of our systems, processes, data assets, SLAs, enablement programs and governance that will impact marketing, sales, and performance teams. In tight cross-functional interlocks with partners in Marketing, Sales, GTM Operations, Data Engineering, and IT you will contribute to the formation of a center-of-excellence operations practice that powers our go-to-market engine and support the next phase of business growth.

Responsibilities
  • Partner with Marketing, GTM Ops, and IT to map our current Marketing Technology landscape, identify gaps and opportunities
  • Activate multi-year marketing technology roadmap; Create best-in-class marketing technology infrastructure and integration structure that supports and drives forward our Marketing team’s vision
  • Partner across Marketing, Engineering, Product, Analytics/Data Science, and other partner teams to execute a technology strategy & architecture that is flexible, scalable, mobile, secure and provides a consistent and personalized customer experience
  • Develop best-in-class product management guidelines for all net new integration, product and feature enhancement builds
  • Partner with key stakeholders to define requirements, drive adoption, lead user acceptance testing, and address business and system issues.
  • Establish a Center-of-Excellence Technology Council to tap into thought leadership throughout the organization, stay current on changing needs, and explore new use cases with existing solutions
  • Proactively research new vendors, technologies, and industry best practices that will inform our long-term marketing and technology transformation; MarTech procurement and vendor management
  • Be a trusted and strategic Marketing Technology business partner/subject matter expert (SME) to Marketers and the leadership team
  • Be a proactive problem solver and have good communication as well as project management skills to relay your findings and solutions across technical and non technical audiences
  • Serve as power-user and change agent of our marketing systems, provide training and enabling of marketers
  • Collaborate with fellow Marketing Operations & Technology team members on ad hoc analysis, brainstorming sessions, and projects - one team, one mission.
Requirements
  • 8+ years of experience in a marketing operations role, with a strong background in marketing technology and marketing automation using cloud technologies and CRM platforms; Adobe Marketo Engage Certified Expert or Solutions Architect a plus
  • Knowledge of SFDC; object relationships, data architecture, expert campaign management, workflows and third party integrations
  • Experience building complex automation rules and workflows in Marketo or similar MAP/CRM supporting B2B Saas companies
  • Experience deploying and migrating MAP/CRM platforms including third party integrations such as LeanData, Demandbase, Integrate, ZoomInfo, Zoom Webinars, etc
  • Experience with CDP, Multi-touch Attribution, Data Modeling, and ABM Technologies
  • Understands privacy, GDPR, CAN-SPAM, CASL, etc.
  • Passionate about leveraging technology and data to aid your day-to-day execution; Proven ability to break down and diagnose issues, then identify and rapidly deploy fixes
  • Strong leadership skills and creative thinking to identify and implement process improvements and develop innovative solutions
  • Ability to be a team player, able to work collaboratively with and through others, and able to share knowledge and coach others; Ability to inspire and lead cross-functional teams
  • Bachelor’s degree or equivalent experience
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Where we are

*Dropbox Studios are collaborative spaces designed for teamwork and community-building. Employees will not be able to use them for solo work.

Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • KotlinLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • HadoopFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • HBaseDatabases
    • MemcachedDatabases
    • RedisDatabases
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What are Dropbox Perks + Benefits

Dropbox Benefits Overview

We’re proud to offer benefits that help all Dropboxers take care of their holistic selves, so they can keep flowing at work.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
In addition to our Unlimited Vacation Policy, Dropbox also has one companywide PTO day a month
Paid Volunteer Time
Sabbatical
At Dropbox, this is called 'Recharge'
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We began a new 'Perks Allowance' in 2021 when we went Virtual First. Dropboxers are provided a generous individual allowance to spend on what perks really matter to them while at home- whether that's wellness, caregiver support, productivity, ergonomics, learning, food services, afterschool programs for kids, or something else! Read more here: https://bit.ly/3uM0gG3

An Insider's view of Dropbox

How would you describe the company’s work-life balance?

In the first time in over a decade, I’ve been able to actually have work life balance and to develop healthy habits because of Virtual First. My commute time is now filled with a morning workout and the end of my day now looks like being able to cook for myself. I also was able to move closer to family, which means the world to me.

Caitlin

Diversity Program Manager

What's the biggest problem your team is solving?

In a world that’s radically shifting virtual, it’s exciting to be at a company aiming to solve a lot of the problems at the crux of the transition. I’ve been working on projects that help small businesses using Dropbox collaborate and improve their overall user experience.

Micah

Software Engineer

How has your career grown since starting at the company?

Dropbox truly invests in their employees and supports internal mobility. Each year I’ve worked at Dropbox, my role has changed slightly. It’s kept me engaged, challenged me, and allowed me to constantly be in a learning environment.

Hannah

Project Manager

What is your vision for the company?

I see the 40-hour office workweek becoming a thing of the past. Employees will escape grueling commutes and gain more control over their day. The workplace will now be wherever work happens, and the workweek will be whenever work happens best for each person. We'll grow stronger as we integrate dispersed talent with diverse perspectives.

Drew

Co-founder and CEO

How does the company support your career growth?

There’s always an opportunity to pivot and learn new skills or internally transfer to a team that’s outside your normal scope of work. The humility and empathy that Dropboxers have is unlike anywhere else I’ve worked. There’s always going to be someone on the other side willing to bring you in on a project or mentor you.

Mack

Content Marketing Operations

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