At Ideoclick, we work as a distributed team. While we maintain a corporate presence in Seattle, WA; our employees have the flexibility to work from the location they choose, and we are open to this role living/working anywhere in the US.

Ideoclick is a Seattle based company, founded by former Amazonians, offering a suite of services to empower brands to successfully drive their eCommerce business. We provide strategic advisory and business planning, pricing strategy, marketing, content creation and optimization, catalog management, inventory management, and reporting data and software for our diverse set of clients.

We’re an entrepreneurial organization that is growing fast and looking for a talented Senior Client Success Manager to join our team!

In this role, you will be a passionate client advocate with the ability to drive client success and satisfaction through strategic management of their business inputs.

What you’ll do:

• Deliver excellent client service through management of day-to-day client relationships, communication and project schedules
• Proactively and autonomously develop, present, and execute growth-focused strategic plans with clients including marketing, content, and inventory
• Possess a clear understanding and command of client metrics related to growth, sales, inventory, content, marketing, and ROI
• Coach and educate clients on key business drivers and inputs
• Coordinate with cross-functional groups on execution
• Identify and recommend internal process improvements
• Clearly and confidently present business insights and strategy to C-level audiences

What you’ve done:

• Spent 5+ years in client or account management, consulting, business management, online marketing/eCommerce or sales – prior experience working with or at Amazon preferred
• Excelled at building relationships, both cross-functionally internally and externally
• Successfully owned client relationships, inputs, and results
• Utilized data to drive business decisions

What you’ve got:

• Ability and interest in thriving in a fast-paced, startup like environment
• Excellent written and verbal communication and presentation skills
• Passion for retail and a commitment and deep curiosity about how things work
• Expert level Excel and PowerPoint skills
• Strong ability to creatively solve tough problems – you think outside the box
• Positive attitude and ability to motivate yourself and others
• Open mind to explore different solutions and ideas presented by others
• Ability to hold yourself and others accountable
• Great time management skills – you can effectively manage and prioritize tasks in a dynamic environment
• Bachelor’s degree - preferred

What’s in it for you?

• Working with a talented, dynamic and collaborative group of people
• Competitive salary and benefit package
• Medical, Dental and Vision insurance (100% premium paid for employee, company contribution to dependent coverage)
• 401k with company match
• Flexible working hours
• A casual, relaxed atmosphere in a modern, spacious office in the Pioneer Square area with convenient access to transit and phenomenal views of the Puget Sound and CenturyLink Field