Senior Merchant Services Manager at Pushpay

| Redmond
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Senior Merchant Services Manager (T3)


Pushpay exists to bring people together by strengthening community, connection, and belonging. As the leading provider of mobile apps and giving technology to churches, schools, and nonprofits, Pushpay helps organizations and their communities stay connected anytime, anywhere.


Pushpay Processing, Inc. is the in-house payments provider serving the church market. Pushpay is the fastest growing company in its vertical market and a leader in simplicity and speed in mobile, web and text engagement giving. Pushpay Processing enables churches to take advantage of Pushpay’s powerful digital giving platform, designed to increase weekly donations to churches, and our processing team supports thousands of customers. We are looking for hardworking, motivated individuals who are interested in joining our dynamic organization.


About the Team: 

We are a small but dedicated and hard-working team, supporting not only our external customers but also working closely with other departments within Pushpay. As a part of a fast growing company we are constantly learning and to better ourselves and improve the way we do things. We are dedicated to excellence and providing the best possible customer experience.


About the Position:

Reporting to the VP of Processing, the Senior Merchant Services Manager is responsible for ensuring Pushpay Processing achieves and maintains all the compliance requirements of a Wholesale ISO including support for internal and external processing related audits. Will provide oversight to our internal Merchant Services team who manage the onboarding, underwriting, account maintenance, risk and compliance functions including ongoing screening, data cleaning, processing rate and periodic reviews. Will also manage processing related escalations from Customer Success and Operations. Will ensure that policies are kept up-to-date, procedures are aligned, documented and adhered to.


Key Responsibilities:

  • Support Underwriter, Risk, Billing and Rate Review escalations, stepping in to assist during busy periods
  • Ongoing review of accounts against approved guidelines
  • Weekly reporting to VP of Processing including credit, underwriting and pricing overrides
  • Work with processing partners and merchants to address funding issues and exceptions
  • Support a limited number of POS merchants during sale, implementation and post-sale
  • Key liaison to Ops to support workflow and process improvements, including changes related to underwriting and risk processes, updating queues, tasks and reporting
  • Work with our award winning care team for payment related escalations
  • Support training, development and improvement of internal policies and processes and audit procedures 
  • Provide management insight into adherence to best practices
  • Oversight of PCI Compliance audits/certifications including internal training, verification and enforcement
  • Support for fraudulent activity including compliance filings if required, post-mortem, and development and implementation of new internal processes in response
  • Process management and operational design
  • Understanding of commercial and regulatory requirements on business, and adherence to these
  • Management of portfolio and organizational risk, including audit, account and price reviews
  • Management of risk controls and measures
  • Support special projects

Basic Qualifications:

  • Four-year degree or higher required
  • Minimum of 5 years in Fintech or Payments space, preferably with a First Data partner

Preferred Skills:

  • Operational Management Experience
  • Payment Industry Certifications such as ACAMS, APRP, CPP
  • Payment Industry Experience, preferably with both card and ACH payments
  • Risk and governance management experience in a financial services or payments background
  • Capable of reporting at a management level, while able to “roll up sleeves” and work at the coal face
  • Mathematics and English grades A* to C, or equivalent
  • Extremely detail and number driven with excellent numerical and analytical skills
  • Data Analysis – ability to gather and interpret data and derive meaningful analysis
  • Technically confident, flexible, adaptable and comfortable in a dynamic and rapidly changing environment
  • Organization - ability to work on a number of tasks in parallel with minimal supervision
  • Strong communicator (written and verbal) across all levels of the business
  • Initiative and self-motivation: passion for “getting things done”
  • Being business aware – focus on activities which add real value to the business; ability to identify business
  • implications inherent in the figures
  • Be honest and open and deal with performance issues as they arise
  • Inspire confidence
  • Good time management, written and verbal communication, and organizational skills
  • Ability to make decisions independently as well as work as part of a team
  • Ability to function in a fast-paced, changing environment with multiple priorities
  • Ability to accurately represent facts, offer solutions, and identify concerns
  • Pro-active learner but also teachable


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Technology we use

  • Engineering
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Location

Tech-savvy suburbia, walking distance to Whole Foods, Poke, and Chipotle!

An Insider's view of Pushpay

What’s the vibe like in the office?

The vibe in the office is the most positive I've ever worked in! It's an environment where my teammates are willing to sacrifice their own time to help me achieve my goals and targets. It's wonderful knowing that others care about me and I would consider my coworkers my friends.

Champ

Account Executive

What does your typical day look like?

I get to help anyone and everyone to get their work done. If they have any issues, I come help get it fixed for them. I feel like a superhero because I get to run around saving people's days. I am always here to help!

Dale

IT Support Analyst

How has your career grown since starting at the company?

Starting out in Sales, I learned a ton about the Pushpay product and loved sharing about it with customers. Now, three positions later, I'm a Recruiter finding talent for Pushpay! I love how much support I received from leadership when I shared with them my aspirations.

Norah

Recruiter

How do you empower your team to be more creative?

We have worked hard to create an environment where people are encouraged and expected to think outside of the box. We value bold ideas and empower our people to speak up, fostering the kinds of discussions required to generate creative solutions. We’re always searching for exceptional strategists, technologists, and communicators!

Molly

Chief Customer Officer

What is your vision for the company?

Our focus was to become the #1 partner to the US faith sector through strengthening community, connection and belonging. Today we serve over 7,900 churches, delivering world-leading custom apps, giving and donor management services. Our vision remains the same, expanding our SaaS services that help communities all around the world to thrive!

Bruce

CEO

What are Pushpay Perks + Benefits

Pushpay Benefits Overview

Picnics, BBQs, morale events, and more! This is just a snapshot of what you can expect after coming onboard. With quarterly wellness events ranging from fun runs to volunteer days, you'll be able to work hard and play hard at Pushpay.

Culture
Volunteer in local community
Pushpay Cares: Our employee led program aligned to our core value of Generosity: opportunities for Pushpay employees to give back to their communities.
Friends outside of work
Eat lunch together
Intracompany committees
WLEAD: Enabling inclusion in the workplace. Women’s Leadership Exploration & Development An Employee Resource Group for women & men
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Pushpay participated in the Tough Mudder event for 2 years in a row!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
100% vested after 2 years, matching at 4%.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 8 weeks of paid parental leave for the primary caretaker. Pushpay also provides 2 weeks of leave for the secondary caretaker.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Pushpay sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Pushpay employees receive between 10 and 20 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Ping Pong table!
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted At team's discretion.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Pushpay hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Pushpay focuses on continually improving our employees' experience. We are always adding new perks and benefits!

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