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Senior Network Engineer - Federal

| Kirkland | Hybrid
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What you get to do in this role:

As a Senior Network Operations Engineer on the Cloud Networking team, you will be responsible for building, managing and operating the global network infrastructure that is the foundation of all our services. Maintaining network stability ensures that our customers stay connected with our suite of applications, products and services.

Key to success for this role will be your understanding of the network and using your knowledge and skills in delivering against our goals. The role itself is a combination of deployments, sustainment engineering, and operational (troubleshooting, problem analysis, etc.) tasks and allows for the engineer to be involved in a broad range of network functions. Excellent cross-team collaboration, technical skills, and clear communications are required.

This being a US FedRamp role, the following requirements must be met;

  • Candidate must be a US citizen and living on US soil.
  • The candidate will need to be successfully processed and adjudicated for a “Public Trust Position.”
  • The candidate should have experience with implementing DISA Security Technical Implementation Guides (STIGs).

 

Primary roles and responsibilities are as follows:

  • Design and deploy networks based on business and technical requirements.
  • Partner with project and program managers to meet overall timelines and resolution of issues.
  • Operate and troubleshoot networks to identify and resolve issues quickly.
  • Take a lead role in the engagement and mitigation of outage causing events or issues.
  • Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.
  • Perform non-critical investigations into functionality that is not working as desired.
  • Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.
  • Review, consult and prepare for planned change introduction to production environment.
  • Participate in rotating “on call” schedule with other members of the team including weekends.
  • Partner with teams to plan and execute software code upgrades and device maintenance.
  • Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements.
  • Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.

Sample first 6-month deliverables

  • Quickly integrate into the environment and gain a solid understanding of network architecture, organization, and process/procedures.
  • Deploy capacity into a datacenter based on demand.
  • Participate in incident bridges and serve as the networking engineering resource to troubleshoot and mitigate outages.
  • Take ownership of a minimum of two datacenters perform all sustainment engineering functions.
  • Partner with the SRE team to identify and solve one network process issue.

In order to be successful in this role, we need someone who has:
 
The candidate should have a solid foundation in networking including routing, switching, security and load balancing. The following is a list of requirements for this role:

  • A minimum of 7 years of experience in working on Internet and data center networks.
  • Possess a solid understanding of and have experience with most of the following network technologies: BGP, OSPF, IS-IS, HSRP/VRRP, IPSEC, SNMP.
  • Deep, hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools.
  • Familiarity with Cisco IOS and JunOS operating systems required.
  • F5 knowledge and experience strongly desired.
  • Linux/Unix networking knowledge strongly desired.
  • Knowledge or experience with Cisco ASA is a plus.
  • Scripting experience (shell scripts, Perl, Python, Ansible) is a plus.
  • Experience with network monitoring applications such as EMC Watch4Net, Cacti, Splunk is a plus.
  • Proven ability to analyze and solve network incidents at all layers.
  • Demonstrated ability to troubleshoot and resolve complex issues.
  • Excellent communications skills and the ability to drive owned issues a must.
  • Ability to partner with peers who are globally distributed is a key part of this role.

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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