Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 12,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it.
The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. Join us as we help change the way people experience the world! Advance your career at a company that is dedicated to your ideas and growth, fills you with purpose, and provides a fun, inclusive work environment.
At Qualtrics, our mission is to close experience gaps—the costly differences between what customers and employees expect, and what they’re receiving.
11,000+ organizations worldwide and more than 80% of the Fortune 100 rely on Qualtrics Experience Management to collect and analyze feedback—more feedback than they ever thought possible. With Qualtrics XM, organizations can continually assess the quality of their four core experiences—customers, employees, products, and brands. They can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with customers and employees.
Our Network Operations team is rapidly growing as Qualtrics continues to grow at a record pace. We have multiple roles available, ranging from mid-level to senior. We are seeking someone who is fearless, someone who loves the challenges that come with scaling an organization and it's infrastructure rapidly and holds a high bar for quality and has an obsession to deliver that quality to his/her users. This position can be based in either our Provo, UT or Seattle, WA offices.
Expectations for Success
- Bachelor's Degree in IT/IS or related
- 2+ years of networking experience
- Maintains in-depth up-to-date knowledge of standards and best practices in basic networking: Ethernet, TCP/IP, HTTP, SMTP, NTP, SNMP, IPSec, NAT, DNS, DHCP, NetFlow, Security, and Circuit/Network Design
- Working knowledge of Dynamic IP Routing protocols (OSPF)
- Solid grasp of next-generation firewall concepts and security best practices
- Experience with Enterprise Wireless Networking (Meraki a plus)
- Excellent documentation skills including experience creating and maintaining network diagrams
- Strong troubleshooting skills and the ability to work well independently and with a team
- Hands-on experience with Cisco Cat or Juniper EX line a plus
- Detailed understanding of Palo Alto is a plus
- SD-WAN Experience is a plus
- Experience programming in Python is a plus
- Experience working with Ansible is a plus
A Day in the Life
- Responsible for the setup, configuration, and maintenance of Qualtrics’ office networks including firewalls, core routing/switching, wireless, and DNS/DHCP
- Monitor and ensure network performance, resource utilization, and system availability/reliability
- Continuously improve the security landscape through implementation and maintenance of various security measures
- Maintain Internet Circuits between Qualtrics and multiple ISPs
- Create and maintain complex network diagrams
- Perform software updates in order to maintain the security posture required to pass multiple industry certifications (e.g. FedRamp/ISO)
- Automate Network Deployment and utilize Network Configuration Management tools to ensure security, availability, and usability of Qualtrics’ network infrastructure
What differentiates us from other companies
- Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours.
- We take pride in our offices design aiming at cultivating creativity from our rooftop views to an open and collaborative work space.
- On top of standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office.
- We believe in sharing Qualtrics success which is part of the compensation for all employees.