Looking to join an early stage, well-funded startup? You may relate to our story: a lot of moving, a lot of expenses, and a lot of headaches. We started this company to make furniture simple - there when you want it and gone when you don't. Imagine that?! Furniture for the way we actually live. Split payment with your roommates. Swap it on-demand. Try-it-before you buy-it. Walk away at the end with your suitcase and toothbrush.

Sound interesting? Read on...

The Role:

We are looking for an entrepreneurial Sr. Operations Manager to kick off our expansion to Seattle, who has a passion for the tactical and strategic. The person in this role will work closely with the rest of the team to help shape the future of the Operations team’s processes, function, and structure. Successful candidates will feel equally comfortable digging into the details to ensure successful delivery of a particular order and contributing to the long-term plan of the Operations team. Customer Service is extremely important to us at Fernish, and we hope it is to you as well! We take the phrase “the customer is always right” to heart.

As Fernish HQ is in LA, the success of this role is highly reliant on impeccable communication over phone, slack, email, etc. The Sr. Operations Manager will report to the Director of Operations in LA, and need to be highly autonomous and thrive in ambiguous situations. The Sr. Ops Manager will also oversee the warehouse and a Warehouse Associate in Seattle. The Ops team at Fernish covers Customer Service, Customer Delivery, Inventory Management, and Warehouse Management so this is a huge opportunity in terms of scope of ownership!

Responsibilities:

At Fernish, you will:

• Execute on the Details:

  1. Work with suppliers and warehouse(s) to maintain inventory visibility

  2. Manage incoming order execution with suppliers/warehouse(s)

  3. Partner with 3rd-party delivery teams to ensure strong execution of delivery & assembly for customers and businesses

  4. Manage incoming orders from customers

  5. Manage the customer return process

  6. Willingness to participate in Customer Service

• Think Strategically:

  1. Create and/or update SOPs

  2. Creating Customer Service policies

  3. Continuously review partnerships with 3rd-party operations providers; Present all reviews, updates, and recommendations to upper management.

Requirements:

• Ability to manage relationships. This role will manage relationships with suppliers, 3rd-party operations vendors, on-site customer service/assembly experts, and cross-functional peers.  The candidate will need to work well maintaining relationships in an environment where there may be differing points of view.

• Weekly calls with the rest of the Ops team.

• Experience working with transportation providers.  Bonus points for experience with LTL and last mile/white glove carriers.

• Experience working with suppliers, ensuring strong execution for end customers, and finding ways to coach suppliers on best practices (especially practices unique to us)

• Experience working with warehouses – ideally, experience with both 3PLs and internally-managed warehouses

• Be able to execute on the details while also contributing to the long-term success of the company

• Be scrappy.  This is an early-stage start-up, so you will need to find solutions with what you have available at the moment.

• Highly entrepreneurial, deals well with ambiguity, thrives in autonomous situations, can get things done.

• Strong team player.  This is a small, yet quickly growing group, in a high-growth business, so cross-functional collaboration will be key to our success.

• Some qualities that you may possess:

  • Multi-tasking

  • Attention to detail

  • Strong written and verbal presence

  • Logistics & supply chain experience

  • You seek perfection, but know that you’re not perfect - and readily admit it.

  • Humility

You are comfortable with:

• Data entry

• Customer-facing communication via phone, email, and chat

• Fast-paced environment

• Minimal supervision

• Ability to give and receive constructive criticism

• Spending time in the warehouse; at times, lifting items up to 50lbs

• Communicating with upper management

• Both teaching & learning

• Using a WMS

• Using google spreadsheets

Preferred Qualifications:

(The key word here is “preferred” -- there are definitely amazing people who represent exceptional exceptions to these preferences.)

• Bachelor’s and/or Masters degree in Operations, Management, Supply Chain and/or 5-7 years related work experience

• Experience setting up suppliers on EDI

• Customer service experience

EQUAL OPPORTUNITY: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

You MUST BE AUTHORIZED to work in the United States. We are currently not in a position to sponsor visas and the like as we're too early in the incarnation of this business.