ServiceNow
We deliver digital workflows that create great experiences and unlock productivity.
Kirkland, WA
Remote

Senior Technical Consultant, Employee Workflow Solutions - Federal at ServiceNow

| Remote
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Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
Location(s): Remote, US
Candidate Requirement: Top Secret / Sensitive Compartmented Information (TS/SCI) Clearance with Full Scope Poly (FSP)
The Team
The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
The Role
This opening for a Sr. Technical Consultant, Employee Workflow will be a functional and technical Employee Workflow Solutions expert on a customer engagement team - delivering implementations for this ServiceNow Solution.
What you get to do in this role:
  • Be the technical expert in how to best support requirements using ServiceNow best practices focused on configuration vs. customization
  • Support the engagements efforts for process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
  • Advise customers in their efforts to take advantage of the ServiceNow Employee Workflow Solutions standard capabilities in their efforts to improve departmental processes.
  • Lead customer design workshops focused on ServiceNow Platform and Employee Workflow Solution in scope of the engagement (which may include HR Service Delivery , Legal Service Delivery , Procurement Spend Management , and/or Workplace Service Delivery / Safe Workplace )
  • Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
  • Drafting more technically focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
  • Guides and provides ad-hoc oversight/training for the customer's future system administrators throughout the engagement
  • Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
  • Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
  • Develop required integration components (SSO, LDAP, etc.) with multiple systems
  • Develop required portal components
  • Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
  • Juggle multiple and complex projects/initiatives
  • Promoting continuous improvement practices for delivery/engagement materials
  • Supporting specific sales activities when required
  • Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
  • Up to 50% travel annually, driven by customer needs and internal meetings


    Qualifications
    In order to be successful in this role, we need someone who has:
    • At least 5 years of configuration/development experience for complex, highly-capable, technologies - inclusive of integrations and portals
    • Strong understanding with leading industry systems and tools for departments that would rely on one of the above-mentioned solutions
    • Demonstrated ability to influence and consult (providing options with pros, cons and risks) for a the above-mentioned departments, while providing thought leadership to Customer sponsors/stakeholders in solving business process and/or technical problems
    • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
    • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
    • Proven team player and team builder
    • Top Secret / Sensitive Compartmented Information (TS/SCI) Clearance with Full Scope Poly (FSP)

    Additional Information
    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
    All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
    If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
    Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
    Work Personas
    Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
    Required in Office
    A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
    Flexible
    A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
    Remote
    A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
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    Where we are

    We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!
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    What are ServiceNow Perks + Benefits

    ServiceNow Benefits Overview

    We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

    Culture
    Volunteer in local community
    Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
    Friends outside of work
    Eat lunch together
    Daily sync
    Open door policy
    Open office floor plan
    Diversity
    Documented equal pay policy
    Dedicated Diversity/Inclusion Staff
    Unconscious bias training
    Diversity manifesto
    Mean gender pay gap below 10%
    Diversity Employee Resource Groups
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Wellness Programs
    Onsite Gym
    Retirement & Stock Options Benefits
    401(K)
    401(K) Matching
    Company Equity
    Employee Stock Purchase Plan
    Purchase company stock at a 15% discount semi-annually
    Performance Bonus
    Match charitable contributions
    Child Care & Parental Leave Benefits
    Child Care Benefits
    Generous Parental Leave
    Flexible Work Schedule
    Remote Work Program
    Work remotely on occasion as needed.
    Family Medical Leave
    Adoption Assistance
    Vacation & Time Off Benefits
    Unlimited Vacation Policy
    Generous PTO
    ServiceNow offers unlimited paid vacation time starting at Day 1.
    Paid Volunteer Time
    Paid Holidays
    Paid Sick Days
    Perks & Discounts
    Beer on Tap
    On-site!
    Casual Dress
    Commuter Benefits
    Pre-tax contribution plan for commuter expenses.
    Company Outings
    Site social activities periodically
    Game Room
    Stocked Kitchen
    Happy Hours
    Steps away from awesome restaurants and bars.
    Parking
    Free parking
    Pet Friendly
    Professional Development Benefits
    Tuition Reimbursement
    Up to $5,250 reimbursed annually for qualified expenses
    Diversity Program
    Lunch and learns
    Cross functional training encouraged
    Promote from within
    Mentorship program
    Online course subscriptions available

    An Insider's view of ServiceNow

    What’s the vibe like in the office?

    This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.

    Juan

    Software Developer

    What does your typical day look like?

    There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.

    Mica

    Business Systems Analyst

    How does the company support your career growth?

    It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.

    Christian

    Account Executive

    What’s the vibe like in the office?

    ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.

    Melanie

    Senior Manager, Global Sales Development

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