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Senior Technical Product Marketing Manager, IT Operations Management

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Role

We are seeking a Senior Technical Product Marketing Manager to drive technical marketing content strategy that will help our prospects and customers understand what is possible with ServiceNow’s IT Operations Management solutions. This role will be more technical than marketing, so a strong background in IT Datacenter technologies, DevOps, and enterprise architecture initiatives for service modeling, discovery, event management/AIOps, cloud automation, and orchestration on the ServiceNow platform is required. We need someone that is an action-oriented leader who can build unique and compelling highly technical content to help us execute ServiceNow’s vision for our IT Operations Management solutions. You must be able to thrive as an individual contributor as well as lead other marketing, product and technical professionals to promote and integrate the value of IT Operations Management solutions across the entire ServiceNow portfolio.

What you get to do in this role:

· Help build a world-class technical product marketing function by delivering technical marketing content for ServiceNow’s IT Operations Management solutions

· Create and contribute to sales campaigns focused on IT Operations leveraging hands-on IT Datacenter technologies, DevOps, and enterprise architecture initiatives with ServiceNow applications that focus on discovery, service modeling, event management, AIOps, and Observability

· Supporting Marketing events – user conferences, trade shows, webinars, etc.

· Define and execute technical product marketing deliverables including but not limited to technical marketing collateral, videos, demos, sales enablement trainings, presentations and sales tools

· Develop cool and compelling killer content, including short videos, blogs, field enablement programs, all aligned to the core value proposition and messaging for ServiceNow’s IT Operations management solution offerings

· Lead technical product marketing programs and manage the cross-functional implementation of the plan such that sales teams, field marketing and partner organizations are properly informed about all technical and thought leadership content

· Partner with product management, product line sales, solution consulting, and product marketing to achieve a shared understanding of ServiceNow’s IT Workflow markets and desired product direction for ServiceNow

· Present technical marketing content to internal and external audiences, including ServiceNow’s Knowledge Conference and industry tradeshows

· Engage customers, partners and analysts in online communities and social media, leveraging your technical marketing and thought leadership content

Qualifications

In order to be successful in this role, we need someone who has:

· 12+ years of experience in technical product marketing, sales engineering, product management, solution consulting or solution architecture delivering complex software solutions to market.

· 12+ years of technical marketing, pre-sales solution consulting or sales engineering experience

· Experience with enterprise architecture domains

· Experience and very strong hands-on capabilities with AMZN API, VMware automation, Puppet/Chef/Ansible, integration & automation expertise with orchestration.

· Experience with discovery technologies (ADDM, TADDM, DDMA/UD, etc.)

· Experience with service modeling techniques (TPL, TQL, etc.)

· Experience with event management, AIOps, and Observability platforms (Moogsoft, Dynatrace, Datadog, Splunk, etc).

· Deep knowledge of service-oriented and distributed application architecture in the enterprise (web services, data access, and persistence, client/server, etc)

· Experience with Cloud Management Platforms such as AWS, Azure, VMware, etc..

· Solid IT Ops experience in storage, network, and compute of enterprise environments

· Experience in installing and configuring middleware applications (Oracle, WebSphere, etc.)

· Experience with ITIL/CMDB implementations (CCMDB, UCMDB, etc.)

· Experience scripting with powershell, perl, wmi, ssh, python, javascript. Xpath, snmp

· Exhibits prior and current technical expertise in web technology and the ability to learn new technology.

· Technical or practice team lead in previous roles

· Exceptional communication and presentation skills to include technical and business concepts.

· Demonstrated ability to learn new technologies such as Camtasia, ScreenFlow or DemoEasel

· Very strong written and oral communication skills, excellent storyteller and narrative creator

· Exceptional people skills to interact with executives, colleagues, cross-functional teams, partners, and customers

· Strong written and verbal communication skills

· Bachelor’s degree


FD21

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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