Dropbox
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Seattle, WA
Remote

Technical Solution Specialist (Location Flexible)

Sorry, this job was removed at 3:01 a.m. (PST) on Friday, January 7, 2022
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Role Description

As a Technical Solutions Specialist, you understand Dropbox products market fit and have detailed technical knowledge of the Dropbox product suite. You have a passion for understanding customer challenges and creatively building solutions to resolve them. Additionally, you will play a huge role in helping our partners understand the value of Dropbox Business. You have the ability to navigate a customer or a partner interaction that is both technical and business-focused with a variety of stakeholders, up to and including the C-level. This position supports all Dropbox products, all RTMs, and the full sales cycle (solution discovery, multi-product selling, technical enablement, deployment, etc.).

Responsibilities

  • Understand business use-cases and technical details of the Dropbox for Business solution suite (including our third-party integrations).
  • Understand how Dropbox for Business solutions are managed and secured.
  • Build and deliver technical enablement to our Channel partners to ensure they have ongoing extensive knowledge of Dropbox solutions and how to ensure successful deployment for the customer.
  • Work closely with Partner Account Management and Product Management teams to ensure smooth prospect-to-customer transitions and customer success
  • Support the Partner Account Manager with technical product knowledge and objection handling in customer meetings.
  • Act as a Dropbox speaker at Dropbox partner events (virtual and live).

Requirements 

  • Support the Direct Sales and Channel teams with deep technical solution expertise of Dropbox Products and Add-ons (including our third-party integrations), and how technical solutions are managed and secured
  • Manage the technical relationship with Dropbox partners and customers including objection handling, roadmaps, migration strategies, customer demos, pilots and proof-of-concept work
  • Ensure a smooth transition of deals from presales to our postsales Customer Success / Channel teams
  • Provide a critical voice of the customer back to leadership and Dropbox Product teams
  • Conduct technical solution enablement and training to Sales Representatives, Account Managers, Service Delivery Partners (ex: Vendor Partners & Channel Partners)
  • Develop tailored workflows and novel solutions emphasising a value-based selling approach
  • Respond to technical questions in RFIs and RFPs
  • English and Japanese or Korean language fluency
  • Travel to customer sites, conferences and other related events
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What are Dropbox Perks + Benefits

Dropbox Benefits Overview

We’re proud to offer benefits that help all Dropboxers take care of their holistic selves, so they can keep flowing at work.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Employee resource groups
Employee-led culture committees
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
At Dropbox, this is called 'Recharge'
Paid holidays
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In order to be successful in our Virtual First environment we needed to make changes that would allow employees to have more control over both where and how they work. Therefore, we embrace “non-linear workdays” with defined core collaboration hours that overlap across time zones. Beyond that, we encourage employees to design their own schedules to balance collaboration with needs for individual focus. We’ve also moved from “all day syncs” to an “async by default” culture, reserving meetings for discussion, debate, and decision-making, and handling all other work in our deep focus hours.

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