Getty Images
Getty Images is one of the most trusted sources of visual content in the world.
Seattle, WA

ServiceNow Application Engineer (Contract To Hire) at Getty Images

| Seattle
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Application Support Engineer, Senior’s (ASE,S)are responsible for software installation, configuration, scripting, troubleshooting, and hands-on production support functions. You are a key resource in a process-oriented work environment, creating and streamlining efficient application support processes. ASE,S’s focus is monitoring and maintaining end-to-end application health, ensuring all applications are functioning as expected and performing optimally. ASE’s will manage vendor relationships, holding them to account for their obligations, while maintaining a good working relationship.

Job Responsibilities

• Install, configure, maintain, support and develop subject matter expertise in multiple third-party enterprise-class software platforms.
• Code “utility” and “tool” class solutions to aid in the management of software support functions.
• Contribute to requirements definition and selection process of software platforms.
• Author and maintain operational support documentation.
• Provide Tier 2 support of software platforms (incident management and problem management).
• Manage software vendor service-delivery and service quality.
• Monitor mission critical, highly-available software platforms for availability, performance, integrity and capacity.
• Develop application SLA’s with the business and track/report performance against objective data.
• Mentor peers on best-in-class application lifecycle management process, policies, and practices.
• Leads application support initiatives as part of a project team
• Leads hand-off of application support responsibilty from project implementation phase to operational support phase.
• Recommends and implements process improvements
• Recommends and implements system improvements
• Develops budgetary estimates
• Can serve as proxy for team manager in key plannig and decision meetings.

Knowledge, Skills and Abilities

• Three years demonstrated skills and experience in common software development practices (.net, SQL, Linux, scripting, automation of tasks, etc…).
• Comfort at the command-line.
• Experience in third-party software installation, configuration and lifecycle management.
• Experience working with software development teams to assemble custom application development solutions.
• Recent experience managing third-party application and SaaS vendor products and services (authoring SoW’s, negotiating contracts, brokering support services, etc…)
• Recent history of successfully managing open source and proprietary software systems in an enterprise environment.
• Solid ability to work independently and within demanding application development teams.
• Experience with Microsoft and Linux Server operating systems.
• Proficiency with system performance monitoring, tuning, and reporting tools.
• Excellent customer service skills.
• Strong technical/problem solving skills.
• Ability to manage and prioritize multiple tasks with frequent interruptions.
• Proven ability to communicate well to management, peers and clients.
• Anticipate and proactively complete tasks, requests and documentation.
• Expert level system administrator and SDLC practitioner, minimum of 5 years.
• Expert vendor management experience, minimum 3 years.
• Expertise to lead complex multi-team Incident Management and Problem Management efforts (restoration of services, identifying root cause)
• Expert in Lean/Agile/Scrum project methodologies

Education and Certifications 
• BS in Computer Science, Math or related degree
• ITIL v3.0 certification

 Who We Are:

Getty Images is the most trusted and esteemed source of visual content in the world, with over 200 million assets available through its industry-leading sites www.gettyimages.com and www.istock.com. The Getty Images website serves creative, business and media customers in almost 200 countries and is the first place people turn to discover, purchase and share powerful content from the world's best photographers and videographers.

Getty Images works with over 200,000 contributors and hundreds of image partners to provide comprehensive coverage of more than 130,000 news, sport and entertainment events, impactful creative imagery to communicate any commercial concept and the world's deepest digital archive of historic photography. 

Getty Images is the starting point for our customers imagery search. Customers are confident that they are going directly to the best source of content, and that Getty's search engine will surface only the most relevant content to them and have the tools they need to refine and explore creatively. 

Our customers will be able to communicate effortlessly with Getty Images, in their quest to find the right imagery. Using text, voice, or visual channels, they will have the ability to describe their content needs creatively and thoroughly. Getty Images' search will eliminate the barrier that exists between a creative art director and a technical researcher. 

Visit Getty Images at www.gettyimages.com to learn more about how the company is advancing the unique ​​role of still and moving imagery in communication and business, and enabling creative ideas to come to life.  For company news and announcements, visit our Press Room, and for the stories and inspiration behind our content, visit Stories & Trends. Find Getty Images on FacebookTwitterInstagramLinkedInPinterest and Tumblr, or download the Getty Images app where you can explore, save and share the world's best imagery.  Getty Images is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Getty Images believes that diversity is critical to our success in moving the world with images and is committed to creating an inclusive, mutually respectful environment which celebrates diversity. We seek to hire on the basis of merit, competence, performance, and business needs.

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Where we are

Situated between the International District, Pioneer Square, Century Link + T-Mobile Park, there are endless options for lunch, happy hour and coffee.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • PythonLanguages
    • ScalaLanguages
    • FlaskFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • WordpressCMS
    • Custom technologiesCMS
    • WorkfrontCMS
    • SeismicCMS
    • AirTableCMS
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What are Getty Images Perks + Benefits

Getty Images Benefits Overview

We offer:
-Work life balance + remote flexibility
-Team and office celebrations
-Transportation benefits
-Competitive retirement benefits and life insurance
-Great healthcare, including medical, dental and vision
-Donation + volunteer days
-Unlimited vacation

Culture
Volunteer in local community
Get 1 day per calendar year to volunteer with an organization of your choice.
Friends outside of work
Eat lunch together
Intracompany committees
Moral and Diversity and Inclusion Committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Getty employees can contribute up to $2700 annually to their FSA. We also contribute generously to employees FSA's and HSA's.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
New employees are invested 100% day one.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Acme Co. also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Flexible work schedules and hours are dependent on teams and managers.
Remote Work Program
Our remote work program includes work from home arrangements can be made with each employee's manager.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to 10000 for eligible adoption expenses and 12 weeks of paid leave. We extend the same reimbursement for surrogacy.
Company sponsored family events
Getty Images hosts a family day each summer. Events have included Mariners games or trips to the Seattle Aquarium.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Salaried employees qualify for our Flexible Time Off and hourly employees are given up to 27 days per calendar year.
Paid Volunteer Time
More time can be used by flexible time off or PTO.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
We offer a free ORCA card or subsidized parking in our garage.
Company Outings
Getty Images has several events throughout the year including an annual golf tournament + family day.
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
Fresh bread is delivered daily with fresh fruit, too.
Happy Hours
Happy hours are hosted Once per month.
Parking
We offer subsidized parking in our garage.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.
Time allotted for learning
Online course subscriptions available

An Insider's view of Getty Images

What are some social events your company does?

Talent shows, Guac-offs (just like it sounds, epic guacamole cook-offs), cocktail competitions...

Mary

PR Manager

Jobs at Getty Images
9

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Finance
Design + UX
Dev + Engineer
HR
Sales
Content
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Sr. UX Researcher

Getty Images
Remote
5 days ago
+50
You are a talented User Experience Researcher who enjoys working on a wide variety of projects, from sitting at your desk cranking out a survey to getting out in the field with customers. In fact, you are adept at using many research methods and are keen to further advance your research repertoire.

Principal Software Engineer, Image Search (11352)

Getty Images
Remote
1 week ago
+50
For 25 years, Getty Images has embraced disruption and change; riding the digital wave to evolve from a fragmented, analog stock photo business into a multi-billion-dollar, global e-commerce industry leader and trusted brand. The breadth and quality of our content has always allowed our customers and partners to tell their stories with greater creativity and accuracy, eliciting more emotion and enabling more action. Getty Images moves the world,

Field Sales Executive (12920)

Getty Images
Seattle
1 week ago
+50
The Business Development Manager is responsible for cultivating and increasing new business revenue, maximizing share of wallet and client penetration by identifying key influencers and decision makers with their target companies. The Business Development Manager has unique, specialized industry knowledge and an expert in identifying potential revenue opportunities through networking and aggressive field sales techniques. 

Senior Manager, User Experience Research

Getty Images
Remote
1 week ago
+50
You are an innovator who is an enthusiastic advocate for the customer experience. You are adept at using research to drive decision making and amazing products. As the Sr. Manager of User Experience Research you will be responsible for designing and conducting user experience research and analyses that lead to genuinely actionable recommendations. You will be responsible for finding innovative ways to research customer issues, explain their findings and propose recommendations for change to people with varying backgrounds including executive leadership. In addition to independently identifying key insights, as the Sr. Manager of User Experience Research you will manage the day to day and strategic activities of Researchers who are each responsible for using data from multiple sources to develop a deep enterprise wide understanding of customer behavior. 

Junior Staff Sports Photographer - Seattle (13431)

Getty Images
Seattle
1 week ago
+50
You are a visual and creative storyteller, who will bring a unique perspective to Getty Images. You are eager to support initiatives which promote Diversity & Inclusion and aren’t afraid to bring a diverse viewpoint to your work. As a Staff Sports Photographer, your role is primarily focused on sports action, portrait, and feature shooting. You have contacts within the industry who can help grow our business with the different sport leagues. You possess high-level skills in all photographic areas and subjects including digital photography, video, lighting, editing, and photographic technologies including transmitting content. You are a team player who works well with others and can be an ambassador for the company. You will be required to travel for short- or long-term assignments covering everything from large sporting events to commercial assignments.

Manager, Compensation (Remote Position)

Getty Images
Remote
1 week ago
+50
We are looking for a creative, forward thinking, and progressive Compensation Manager to join our Total Rewards team. This position reports to the Senior Director, Global Total Rewards and will be a key strategic partner to the Getty Images HR, Talent Acquisition and the business.

Senior Manager, Software Engineering, Image Search

Getty Images
Seattle
1 week ago
+50
This role requires extreme familiarity with the industry of Search and combines your coaching/management skills with your passion and knowledge of search. We move the world with our imagery, and we want your help to drive this progress forward with relevance algorithms, image search, and natural language processing. This role will work very closely with product management, content, data science, and senior technology leaders to deliver cutting edge, impactful changes with speed and urgency, and will inspire those around them to raise the bar and deliver impact. 

Manager, Talent & Leadership Development (Diversity & Inclusion Trainer)

Getty Images
Remote
1 week ago
+50
The Talent and Leadership Development Manager (Diversity and Inclusion Trainer) is responsible for contributing to and implementing the strategy which drives Getty Images engagement, learning, and talent management initiatives in support of key business goals and strategies, with a specific focus on diversity and inclusion (D&I). As manager, you will leverage organizational change and learning theory, as well as project management and communication skills, as you administer and execute on practical and scalable projects and programs.

REMOTE /FINANCE AND ACCOUNTING

Getty Images
Remote
2 weeks ago
+50
This position is responsible for reviewing, analyzing and reconciling general ledger accounts to ensure accurate balances are reflected in the financial statements. You have a strong attention to detail and are naturally analytical. You are excited by the idea of working in a fast-paced environment and are a quick study. This position reports to the Accounting Manager.