ServiceNow Application Engineer (Contract To Hire) at Getty Images

| Seattle
!Sorry, this job was removed at 3:26 p.m. (PST) on Thursday, February 6, 2020

Application Support Engineer, Senior’s (ASE,S)are responsible for software installation, configuration, scripting, troubleshooting, and hands-on production support functions. You are a key resource in a process-oriented work environment, creating and streamlining efficient application support processes. ASE,S’s focus is monitoring and maintaining end-to-end application health, ensuring all applications are functioning as expected and performing optimally. ASE’s will manage vendor relationships, holding them to account for their obligations, while maintaining a good working relationship.

Job Responsibilities

• Install, configure, maintain, support and develop subject matter expertise in multiple third-party enterprise-class software platforms.
• Code “utility” and “tool” class solutions to aid in the management of software support functions.
• Contribute to requirements definition and selection process of software platforms.
• Author and maintain operational support documentation.
• Provide Tier 2 support of software platforms (incident management and problem management).
• Manage software vendor service-delivery and service quality.
• Monitor mission critical, highly-available software platforms for availability, performance, integrity and capacity.
• Develop application SLA’s with the business and track/report performance against objective data.
• Mentor peers on best-in-class application lifecycle management process, policies, and practices.
• Leads application support initiatives as part of a project team
• Leads hand-off of application support responsibilty from project implementation phase to operational support phase.
• Recommends and implements process improvements
• Recommends and implements system improvements
• Develops budgetary estimates
• Can serve as proxy for team manager in key plannig and decision meetings.

Knowledge, Skills and Abilities

• Three years demonstrated skills and experience in common software development practices (.net, SQL, Linux, scripting, automation of tasks, etc…).
• Comfort at the command-line.
• Experience in third-party software installation, configuration and lifecycle management.
• Experience working with software development teams to assemble custom application development solutions.
• Recent experience managing third-party application and SaaS vendor products and services (authoring SoW’s, negotiating contracts, brokering support services, etc…)
• Recent history of successfully managing open source and proprietary software systems in an enterprise environment.
• Solid ability to work independently and within demanding application development teams.
• Experience with Microsoft and Linux Server operating systems.
• Proficiency with system performance monitoring, tuning, and reporting tools.
• Excellent customer service skills.
• Strong technical/problem solving skills.
• Ability to manage and prioritize multiple tasks with frequent interruptions.
• Proven ability to communicate well to management, peers and clients.
• Anticipate and proactively complete tasks, requests and documentation.
• Expert level system administrator and SDLC practitioner, minimum of 5 years.
• Expert vendor management experience, minimum 3 years.
• Expertise to lead complex multi-team Incident Management and Problem Management efforts (restoration of services, identifying root cause)
• Expert in Lean/Agile/Scrum project methodologies

Education and Certifications 
• BS in Computer Science, Math or related degree
• ITIL v3.0 certification

 Who We Are:

Getty Images is the most trusted and esteemed source of visual content in the world, with over 200 million assets available through its industry-leading sites www.gettyimages.com and www.istock.com. The Getty Images website serves creative, business and media customers in almost 200 countries and is the first place people turn to discover, purchase and share powerful content from the world's best photographers and videographers.

Getty Images works with over 200,000 contributors and hundreds of image partners to provide comprehensive coverage of more than 130,000 news, sport and entertainment events, impactful creative imagery to communicate any commercial concept and the world's deepest digital archive of historic photography. 

Getty Images is the starting point for our customers imagery search. Customers are confident that they are going directly to the best source of content, and that Getty's search engine will surface only the most relevant content to them and have the tools they need to refine and explore creatively. 

Our customers will be able to communicate effortlessly with Getty Images, in their quest to find the right imagery. Using text, voice, or visual channels, they will have the ability to describe their content needs creatively and thoroughly. Getty Images' search will eliminate the barrier that exists between a creative art director and a technical researcher. 

Visit Getty Images at www.gettyimages.com to learn more about how the company is advancing the unique ​​role of still and moving imagery in communication and business, and enabling creative ideas to come to life.  For company news and announcements, visit our Press Room, and for the stories and inspiration behind our content, visit Stories & Trends. Find Getty Images on FacebookTwitterInstagramLinkedInPinterest and Tumblr, or download the Getty Images app where you can explore, save and share the world's best imagery.  Getty Images is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Getty Images believes that diversity is critical to our success in moving the world with images and is committed to creating an inclusive, mutually respectful environment which celebrates diversity. We seek to hire on the basis of merit, competence, performance, and business needs.

Read Full Job Description
Apply now

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • PythonLanguages
    • ScalaLanguages
    • FlaskFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • WordpressCMS
    • Custom technologiesCMS
    • WorkfrontCMS
    • SeismicCMS
    • AirTableCMS

Location

Situated between the International District, Pioneer Square, Century Link + T-Mobile Park, there are endless options for lunch, happy hour and coffee.

What are Getty Images Perks + Benefits

Getty Images Benefits Overview

We offer:
-Work life balance + remote flexibility
-Team and office celebrations
-Transportation benefits
-Competitive retirement benefits and life insurance
-Great healthcare, including medical, dental and vision
-Donation + volunteer days
-Unlimited vacation

Culture
Volunteer in local community
Get 1 day per calendar year to volunteer with an organization of your choice.
Friends outside of work
Eat lunch together
Intracompany committees
Moral and Diversity and Inclusion Committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Getty employees can contribute up to $2700 annually to their FSA. We also contribute generously to employees FSA's and HSA's.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
New employees are invested 100% day one.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Acme Co. also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Flexible work schedules and hours are dependent on teams and managers.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to 10000 for eligible adoption expenses and 12 weeks of paid leave. We extend the same reimbursement for surrogacy.
Company sponsored family events
Getty Images hosts a family day each summer. Events have included Mariners games or trips to the Seattle Aquarium.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Salaried employees qualify for our Flexible Time Off and hourly employees are given up to 27 days per calendar year.
Paid Volunteer Time
More time can be used by flexible time off or PTO.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
We offer a free ORCA card or subsidized parking in our garage.
Company Outings
Getty Images has several events throughout the year including an annual golf tournament + family day.
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
Fresh bread is delivered daily with fresh fruit, too.
Happy Hours
Happy hours are hosted Once per month.
Parking
We offer subsidized parking in our garage.
More Jobs at Getty Images26 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Marketing
Operations
Product
Data + Analytics
new
Seattle
Data + Analytics
new
Seattle
Finance
new
Seattle
Data + Analytics
new
Seattle
Operations
new
Seattle
Operations
new
Seattle
Operations
new
Seattle
Developer
new
Seattle
Data + Analytics
new
Seattle
Developer
new
Seattle
Finance
new
Seattle
Operations
new
Seattle
Design + UX
new
Seattle
Data + Analytics
new
Seattle
Finance
new
Seattle
Developer
new
Seattle
Operations
new
Seattle
Design + UX
new
Seattle
Developer
new
Seattle