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Services Operations Specialist

| Seattle
About Highspot
Highspot is the sales enablement platform that reps love. We empower companies to elevate customer conversations that drive strategic growth.
Our intuitive sales enablement platform combines intelligent content management, training, contextual guidance, customer engagement, and actionable analytics—all in a product that reps love. Go-to-market teams use Highspot to deliver a unified buying experience that increases revenue, customer satisfaction, and retention.
Today, we’re a strategic partner for hundreds of customers worldwide, from Fortune 100 brands to emerging companies. Based in Seattle, with offices in London, Highspot is consistently recognized for our product innovation and workplace culture.
About the Role
The Services Operations Specialist plays a key role in ensuring that the services organization delivers a world-class experience to our customers. Our close and effective partnership with our customers has been one of the most foundational reasons for our rapid growth.
In this role, you will operate as a critical member of the Services Growth team. As the Services Operations Specialist, you will act as customer support, manage process improvement, meeting facilitation, training partner, and problem-solver. You are someone who is eager to get your foot in the door at a fast-paced, rapidly growing startup. 
Qualified candidates will have strong customer empathy and experience operating effectively within a fast-paced and high growth environment.
What You’ll Do
  • Drive the delivery of best practice collateral to customers and prospects
  • Manage the tools and dashboards that the services team uses to track customer activity 
  • Input data into various online tools 
  • Schedule and coordinate the training for new and existing team members
  • Build out and help deliver training and readiness content.
  • Manage the internal knowledge base used by the team 
  • Organize and collaborate with Services Leadership to drive process and documentation improvement 
  • Design, implement and manage collateral used by the team, such as templates and email pitch kits
  • Plan and coordinate team appreciation and events 
  • Manage the customer gift program 
  • Identify opportunities to streamline or improve processes, and drive those initiatives through to completion independently
Your Background
  • 2-3 years of experience in working in a customer success or administrative role 
  • 1-2 experience designing and driving operational processes independently in a complex and fast-paced business environment
  • Team-oriented, helpful, professional, and focused
  • Positive and proactive with a strong work ethic
  • Strong technical skills across a variety of tools (such as Excel, Salesforce, and other online tools)
  • Strong analytical skills
  • Highly skilled at stakeholder management, able to work effectively across functional boundaries and with colleagues at all levels of the organization, from entry-level to VP
  • Excellent written and verbal communication skills
  • You are a recruiter! Highspot hires company builders; in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world.
Benefits
  • Contribute significantly to building a great company, with great people
  • An environment where you are empowered to do your best work
  • Competitive compensation
  • Standing Desks
  • Free Lunch Fridays + All Hands Meetings
  • Full medical, dental, and vision benefits
  • Equipped with new Apple products
  • Great views of the Puget Sound in the heart of Seattle

Equal Opportunity Statement

We aim to build an inclusive workforce at Highspot. If you’re passionate about this role, but do not meet 100% of the qualifications listed above, we still encourage you to apply. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavascriptLanguages
    • RubyLanguages
    • ClojureLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ModemizrLibraries
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby SinatraFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • XDDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Welcome to office life in the heart of downtown! Discover top restaurants, stroll the Seattle Center, and soak in Puget Sound views.

An Insider's view of Highspot

What’s the vibe like in the office?

Highspot fosters an environment of equality, support, and enthusiasm. My opinions and ideas are always appreciated, and I'm enabled to grow as an engineer and do work that adds real value to the product.

Natalie

Front End Software Engineer

How do you collaborate with other teams in the company?

It is a very supportive, collaborative environment that really pushes me and everyone on the team to do their best work. When we aren't engaged in white board sessions, we bond over frequent coffee and macaron outings. I feel inspired every day when I come to the office.

Kelly

Senior Visual Designer

What makes someone successful on your team?

You must be ready and willing to learn. Highspot employs some of the most intelligent and thoughtful people I've ever worked with. When we're presented with a challenging problem, we don't get frustrated, we see an opportunity and tackle it.

Ian

Senior Technical Product Manager

What is your vision for the company?

Our mission is to transform the way millions of people work by building beautifully designed software with a spark of magic. From Highspot’s beginning, we have focused on building a team of people who collaborate across boundaries and an environment where people are free to bring their full selves to the office every day.

Robert

CEO and Co-Founder

How would you describe the company’s work-life balance?

One of my favorite things about working at Highspot is that we work hard, but have fun doing it. Personally, it's easy to be creative around such great energy. It's been an incredible experience watching us grow and create new career possibilities with people who help bring out the best in each other.

Marissa

Senior Content Marketing Strategist

What are Highspot Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program.
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