Services Operations Specialist at Highspot

| Seattle
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About Highspot
Highspot is the sales enablement platform that reps love. We empower companies to elevate customer conversations that drive strategic growth.

Our intuitive sales enablement platform combines intelligent content management, training, contextual guidance, customer engagement, and actionable analytics—all in a product that reps love. Go-to-market teams use Highspot to deliver a unified buying experience that increases revenue, customer satisfaction, and retention.

Today, we’re a strategic partner for hundreds of customers worldwide, from Fortune 100 brands to emerging companies. Based in Seattle, with offices in London, Highspot is consistently recognized for our product innovation and workplace culture.
About the Role
The Services Operations Specialist plays a key role in ensuring that the services organization delivers a world-class experience to our customers. Our close and effective partnership with our customers has been one of the most foundational reasons for our rapid growth.
In this role, you will operate as a critical member of the Services Growth team. As the Services Operations Specialist, you will act as customer support, manage process improvement, meeting facilitation, training partner, and problem-solver. You are someone who is eager to get your foot in the door at a fast-paced, rapidly growing startup. 
Qualified candidates will have strong customer empathy and experience operating effectively within a fast-paced and high growth environment.
What You’ll Do
  • Drive the delivery of best practice collateral to customers and prospects
  • Manage the tools and dashboards that the services team uses to track customer activity 
  • Input data into various online tools 
  • Schedule and coordinate the training for new and existing team members
  • Build out and help deliver training and readiness content.
  • Manage the internal knowledge base used by the team 
  • Organize and collaborate with Services Leadership to drive process and documentation improvement 
  • Design, implement and manage collateral used by the team, such as templates and email pitch kits
  • Plan and coordinate team appreciation and events 
  • Manage the customer gift program 
  • Identify opportunities to streamline or improve processes, and drive those initiatives through to completion independently

Your Background
  • 2-3 years of experience in working in a customer success or administrative role 
  • 1-2 experience designing and driving operational processes independently in a complex and fast-paced business environment
  • Team-oriented, helpful, professional, and focused
  • Positive and proactive with a strong work ethic
  • Strong technical skills across a variety of tools (such as Excel, Salesforce, and other online tools)
  • Strong analytical skills
  • Highly skilled at stakeholder management, able to work effectively across functional boundaries and with colleagues at all levels of the organization, from entry-level to VP
  • Excellent written and verbal communication skills
  • You are a recruiter! Highspot hires company builders; in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world.

Benefits
  • Contribute significantly to building a great company, with great people
  • An environment where you are empowered to do your best work
  • Competitive compensation
  • Standing Desks
  • Free Lunch Fridays + All Hands Meetings
  • Full medical, dental, and vision benefits
  • Equipped with new Apple products
  • Great views of the Puget Sound in the heart of Seattle

Equal Opportunity Statement

We aim to build an inclusive workforce at Highspot. If you’re passionate about this role, but do not meet 100% of the qualifications listed above, we still encourage you to apply. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
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Location

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