Apply now for a career that puts wellbeing first!
GET TO KNOW US
Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment - but you'll make wellbeing universal, so everyone can be happy and healthy.
THE OPPORTUNITY
We are hiring a SMB Client Success Senior Manager to join our SMB Success team in the US!
YOUR IMPACT

• Lead a team of executives and the Client Success commercial agenda in an international and multicultural environment
• Accelerate results in the expansion and retention funnel of existing customers (Achieving first value after sale, optimizing revenue via upsell, expansion & cross-sell, and reducing churn)
• Support the team in the negotiations related to bringing additional Enterprise Revenue from the existing client base as well as the ones related to cancellation requests
• Support the construction and implementation of our digital onboarding and launch processes, aiming to provide scalability for the growth of the client base in the US
• Boost subscription rate by developing strategies to increase the reachable market
• Monitor metrics and proactively surface insights to present to the Commercial leadership team, identifying drivers behind over and under performance
• Continually improve new and existing client success processes and procedures, by working closely together with a broad range of internal stakeholders (Sales and Client Operations, Wellbeing Engagement, Product Development, Customer Experience, User Growth Marketing, Fitness Partnerships) to develop scalable processes to support our clients

WHO YOU ARE

• A dynamic leader with 5+ years experience in roles that require close collaboration with clients (e.g. client success, business development, sales, corporate relationship management)
• You are tenacious and goal-oriented, with strong negotiation and commercial skills
• A team player who works collaboratively and effectively across a diverse set of functions, backgrounds, and working styles, capable of adapting to a fast-growing organization
• Ability to manage multiple streams, handle pressure and meet targets in a hyper-growth environment, while having a keen eye for detail
• Independently capable of seeking information, solving conceptual problems, corralling a group to execute against an initiative while rolling up his or her own sleeves
• Experience working with international teams, presenting to executive leadership, building business cases, and proving out the results.

WHAT WE OFFER YOU
We want Gympassers to live healthier and happier lives, both in and out of work. That's why we have a comprehensive Total Rewards approach that encompasses benefits, compensation and personal growth opportunities within a high-performance, inclusive, and supportive environment.
In New York, California, Colorado, Massachusetts, and Washington, the annual base salary range for this role is USD $107,162 - $133,952. The base salary range for other locations may vary. Actual base salary will be dependent on geographic location, relevant experience, skills, qualifications and/or other job-related factors. In addition to base salary, this role may also be eligible to participate in either our annual bonus plan or a sales incentive plan, and our performance-based stock option program.
We're a wellness company that is committed to the health and wellbeing of our employees. Our benefits include:
WELLNESS: health, dental, vision, and life insurance
FLEXIBLE WORK: Choose when and where you work. For most, this will be a hybrid office/remote structure but can vary depending on the needs of the role and employee preferences. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.
Our offices are in New York, LA, and Houston. You can work from any office or remotely based in New York, New Jersey, Connecticut, Pennsylvania, Massachusetts, North Carolina, Georgia, Florida, Missouri, New Hampshire, Texas, Tennessee, Illinois, California, Colorado, Utah, Washington, or California.
FLEXIBLE SCHEDULE: We give our employees some flexibility to adjust their working hours, letting them adjust their starting time within a range of 3 hours.
GYMPASS: We believe in our mission and encourage our employees and their families to find their passion too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.
PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days PTO per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!)
PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. 100% paid parental leave of 12 weeks to all new parents, of both biological and adopted children, regardless of gender and parent's relationship with the co-parent
CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.
CULTURE: An exciting and supportive atmosphere with ambitious people from around the world! You'll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page !
Click here for descriptions of our Gympass US benefits!
And to get a glimpse of Life at Gympass... Follow us on Instagram @gympasscareers and LinkedIn !
Diversity, Equity, and Belonging at Gympass
We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.
Gympass is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
Questions on how we treat your personal data? See our Job Applicant Privacy Notice.