BarTender® software by Seagull Scientific enables organizations around the world to improve safety, security, efficiency, and compliance by enabling anyone to mark and identify any and all items of importance.

We develop and support the most trusted software for designing, printing and automating the production of labels, RFID tags, ID cards, and directly marked parts. To bring our products to market, we partner with technology companies and channel vendors around the world.

Hundreds of thousands of companies in manufacturing, chemicals, healthcare, food and beverage, aerospace, pharmaceuticals, supply chain/logistics, and other industries trust BarTender with the labeling and marking processes that keep their businesses running.

With corporate headquarters and software development in Bellevue, Washington, USA, and branch offices in Madrid, Taipei, and Tokyo, BarTender is available in more than 150 countries through a global network of local partners.

From our Bellevue Headquarters, we serve all of North America.

For more information about life Seagull Scientific, please read our company profile and history on our website.

Even though it is free, we consider our technical support to be a vital part of the product we sell, and we want it to be the best. We are seeking self-motivated, hardworking individuals who are eager to learn new technical skills and make a real difference in a growing, international company. You will be helping customers by phone, e-mail, and chat with our BarTender software and printer drivers. This will include highly technical issues relating to our Enterprise software and third-party applications. You will learn more about the following topics while you work:

• Database connectivity (ODBC, OLEDB, XML, IDOC, etc.)
• Integrating our product with other applications (using.NET, Visual Basic, C#, VB Script, ASP.NET, etc.)
• XML Scripting
• TCP/IP & UDP communication (Client/Server)
• Thermal printing technology
• Card printing technology
• Radio frequency (RFID) tag encoding
• Barcode technology
• Virtual PCs & Servers

In addition to your everyday duties, you will also have the opportunity to exercise "out of the box" thinking of taking on special tasks and projects, such as designing workflow procedures, product documentation, software testing, and even programming. You will also work closely with other departments, including Engineering, IT, QA and Sales. Since our technicians are the first line of communication with our customers, you will also play a vital role in suggesting improvements to our product.

Responsibilities

• The first point of contact with customers over email, chat, and phone
• Provide support to customers by identifying, troubleshooting, and resolving technical issues
• Escalate issues to higher support tiers as needed
• Research and answer miscellaneous questions about software capabilities from resellers and end users
• Identify and record details about support tickets and contribute to the documentation and the Knowledge Base
• Above all, provide a World-Class customer experience

Qualifications and Experience

• Excellent customer service skills
• Ability to speak clear English and communicate effectively
• Strong written and verbal communication skills
• Good knowledge of Windows operating systems
• Ability to successfully collaborate in teams and interact with different departments
• Problem-solving ability and active listening skills
• Ability to quickly learn and work with new software
• Excellent troubleshooting skills

BENEFITS

• Free parking or transportation subsidy (ORCA)
• Competitive PTO Package
• 401K with 100% employer matching up to 3.0% with a 3-year vesting period
• Excellent medical, dental and vision plan
• On-Site fitness center and deli
• Company-paid short term and long-term disability benefits
• Company-paid life insurance
• Tuition-reimbursement benefits
• Proximity to green space and Bellevue Trail System
• Fun, free staff activities—on and offsite—anniversary party, cookout, theme events, etc.