We deliver digital workflows that create great experiences and unlock productivity.

Sr Business Strategy and Ops Specialist, ACE at ServiceNow (Remote)

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Position Summary

ServiceNow’s Alliances & Channel Ecosystem (ACE) organization is a strategic pillar for the organization’s growth engine. ACE is critical to enabling & accelerating NOW growth to $15B+ and beyond via our Partner ecosystem in alignment to the corporate priority. Reporting into the Chief of Staff, Global Alliance and Channels ecosystem (ACE), this role will be focused on high impact and global strategic projects that support growth and rapidly increasing scale of the ACE organization.

As an Associate, you will have the opportunity to work on wide range of initiative and projects right from market research, annual planning to driving strategic initiatives geared towards moving the needle. This will include but not limited to working on projects involving top strategic global partners, technology partners, regional or national partners and others.

You will be expected to drive analysis, lead problem-solving initiatives, execute operational projects (end-to-end) and work closely with other cross-functional leaders under limited supervision. The scope of this role includes working on global projects with associated collaboration with regional teams across the geographies. A combination of exceptional analytical skills, an insatiable curiosity, and an entrepreneurial “get stuff done” mindset will be critical for you to be successful in this role.



· Structure complex problems, develop hypotheses, conduct analyses, and suggest recommendations through a data driven process

· Collect and analyze large data sets (quantitative and qualitative) and synthesize insights

· Develop compelling recommendations, communicated in high-quality output

· Led and support initiatives that are owned by Chief of Staff to drive thoughtful and effective execution to help move the needle for the organization.

· Engage and collaborate with cross-functional teams such as partner operations, marketing, finance, IT to drive thoughtful and aligned assessments.


· 2+ years of relevant work experience with 1+ years in management consulting, private equity or tech strategy/ops functions or similar

· Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in slides; comfortable in business as well as technical discussions 

· Experience in building trusting relationships and influencing others

· Collaborative team player who is also an independent thinker

· Self-starter who thrives and can multitask in fast-paced and often ambiguous environments 

· Expertise in the enterprise software/ SaaS industry a plus

· Past experience working on go-to-market projects and especially partner eco-system is a plus. 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Where we are

We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Game Room
Stocked Kitchen
Happy Hours
Steps away from awesome restaurants and bars.
Free parking
Pet Friendly
Professional Development Benefits
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.


Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.


Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.


Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.


Senior Manager, Global Sales Development

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