Sr. Director Americas Regional Enablement at ServiceNow

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ServiceNow, the fastest-growing enterprise company over $1 Billion, is changing the way people work. The company was founded on the beach in San Diego in 2004 with the belief that getting simple stuff done at work shouldn’t be so hard. And that the complex stuff should be easier to manage. We envisioned a world where anyone could create workflows that worked for—not against—them. The ServiceNow cloud‑based platform was built to simplify the way work gets done.

Today, every enterprise is becoming a technology company, creating unprecedented challenges, opportunities, and complexity. ServiceNow lets them run smarter, faster, better. And it helps people spend their time on work that’s meaningful, not menial.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Role: Senior Director, Americas Regional Enablement

Reports to:  Head of Worldwide Readiness and Enablement

The Regional Enablement Sr. Director is responsible for driving results-based enablement programs that on-board and up-level our sales and technical teams to be experts in their roles to deliver on set financial targets and responsible for increasing customer success in the region.

You will work directly with regional Field leadership and managers, specifically Sales and Customer Outcomes management including Partner Sales Managers, on identifying and prioritizing enablement initiatives in support of the corporate and regional objectives and priorities.

Responsible for driving feedback from the region into the global programs and for managing a team of Regional Enablement Leads for the Americas.  Specifically, this role will be responsible for the regional enablement program direction, role specific competencies and goals, and business KPIs to drive field productivity.

This role requires strong leadership, influencing, communication skills, strong knowledge of enterprise sales and technical delivery teams, the ability to build relationships, and a keen ability to prioritize and align enablement activities to impact sales and delivery functional performance.


  • Be a strategic advisor and business partner to the Americas regional lead and MD’s for Sales and Customer Outcomes to drive revenue growth targets
  • Build region specific enablement plans
  • Partner to the VP ofGlobal Sales Enablement and the global program leads for real time feedback on what is needed by the sellers in the region and for input to the global enablement programs
  • Build customer success focus in regional sales organization
  • Strong advocate of Enablement programs in region
  • Manage a team of Regional Enablement Leads
  • Identify ways to extend enablement activities regionally
  • Drive communication and alignment with stakeholders
  • Engage with Field Management to identify requirements and skills gaps across the various field organizations to impact key productivity drivers (Sales and Customer Outcomes)
  • Represent the requirements and needs of field organizations while Influencing the direction of training activities, content and assessments, to ensure the quality of the field staff
  • Serve as a brand ambassador Global Field Enablement, advocating for its offerings and articulating its value proposition for its stakeholder
  • Key leader and contributor to the Annual Sales Kick Off Program


  • 7-10years’ experience managing regional field enablement teams
  • Experience in enterprise field enablement in the Americas
  • Strong communication, critical thinking and interpersonal skills
  • Excellent presentations skills and ability to garner support for new ideas and initiatives•Proven success scoping, designing and implementing strategic enablement programs
  • Ability to identify and resolve roadblocks through strong collaboration and communication skills
  • Ability to establish and build close working relationships. Strong personal credibility and influencing skills. Team-oriented planner and decision-maker.
  • Ability to creatively drive alignment& deliver results.
  • In-depth understanding of sales and technical delivery teams -value-based selling
  • Strong analytical capabilities in defining metrics and looking at results delivered
  • Enterprise and technical selling experience preferred
  • Ability to travel



ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases


We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.


Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.


Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.


Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.


Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.


Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Eat lunch together
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Our employees receive 20 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Free parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
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