We're on a quest to help people connect through pets.
Bellevue, WA

Sr. Director, Fulfillment Planning and Promise Management Technology at Chewy (Seattle, WA)

| Seattle
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Our Opportunity:

If you are passionate about building an industry leading supply chain and technology in the pet industry, come join us!

Chewy is looking for a Senior Director of Fulfillment Planning and Promise Management to lead our Supply Chain Technology team in Seattle, WA or Boston, MA.

We are seeking an executive biz-tech leader who excels from strategy to tactical implementation of Supply Chain Fulfillment and Promise technology, can lead a team high bar technical resources, and is passionate about solving complex problems for internal and external customers. This leader should have depth and breadth to lead three disciplines – Product, Research/Data Science and Engineering.

As a single threaded owner, you will have end to end ownership of Chewy’s order planning systems that optimize the customer orders to achieve ‘best in show’ delivery experience.  A successful leader would have great technical acumen, deep understanding of Supply Chain planning, experience developing systems that scale and be comfortable in dealing with ambiguity. Strong communication skills are required as you will be working closely with senior executives in influencing and establishing the roadmap for future evolution of our systems.

You will lead a diverse team of Directors, Product Managers, Research/Data Scientists, SDMs, TPMs, and Engineers who are passionate about making Chewy the ecommerce platform for all pet parents. With high business growth every year, you will lead the team to scale and develop solutions that accelerate achieving business plans. This leader will have shared financial accountability due to high impact on the OpEx and CapEx decisions.

What You’ll Do:

  • Develop and implement the long-term strategy and vision for scaling the Fulfillment Planning and Promise Management systems to support the business growth and vision.
  • Develop and operationalize analytical and science-based tools/models iteratively to support growing business use cases and complexity.
  • Develop and deliver on key performance indicators for click-to-delivery speed, on-time delivery, network allocation, and transportation costs.
  • Recruit, hire, and mentor exceptional Product, Research, Data Science, and Engineering Talent.
  • Build a world-class Planning and Optimization platform that is powered by sound Data Science models
  • Build out the Supply Chain Optimization tool suite to proactively provide Supply Chain business stakeholders best practices and solutions
  • Champion innovation to simplify current solutions and methodologies, while accelerating time to market.
  • Raise the bar on Service Levels and Customer Experience
  • Be a thought leader and contribute to the product and technical vision for all of Chewy Engineering
  • Communicate strategy and status to senior executives and partners/stakeholders across Chewy
  • Bring industry leading insights to inform the future roadmap of Chewy systems.

What You'll Need:

  • A Bachelor's Degree in Computer Science, Engineering or a related field.
  • 10+ years of experience on architecting fault tolerant, high scale distributed systems in retail or ecommerce industry.
  • 7+ years of experience leading and managing team of leaders (leader of leaders).
  • 5+ years of experience managing Engineering teams at scale
  • 5+ years of experience managing Research Science, Data Science/Machine Learning teams
  • 5+ years of experience managing Product teams
  • Demonstrated ability to formulate data driven decisions that lead to results
  • Demonstrated ability to conceptualize, manage, and prioritize multiple projects
  • Demonstrated ability to build high performing teams
  • Supply Chain Experience
  • Travel may be required


  • Masters or PhD in Computer Science, Engineering, Mathematics, or related field with a minimum of 10 years of relevant software development and engineering management experience
  • MBA or equivalent graduate degree
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected]. To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here:
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Where we are

Bellevue, WA

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Black Team Members @Chewy LGBTQ+ @Chewy Women @Chewy Military/Vets @Chewy
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.


Senior Technical Recruiter

What projects are you most excited about?

I'd say our new onboarding program, which educates and immerses Chewy’s new hires in our business, mission, and Operating Principles. I hope new Chewtopians walk away from our revamped onboarding experience with a deeper understanding of what makes Chewy special and that it helps them build connections with their fellow new team members.


Senior Talent Manager

What are some things you learned at the company?

Creating a work environment that is accessible to everyone attracts a diverse talent pool and unlocks talents and skills that might not be available otherwise.


Sr. Accessibility Program Manager

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.


VP, Software Engineering

What’s the vibe like in the office?

My favorite Operating Principle here at Chewy is “Debate Openly, Commit Fully.” It makes me comfortable having passionate disagreements with my coworkers about a project when appropriate, knowing that we can have a (zoom) beer later that day and feel OK about it. Every company strives for that culture, and it's a part of our DNA at Chewy.


Senior Product Manager

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