Sr. Director of IT at Outreach

| Seattle
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Our success is dependent on building teams that include people from different backgrounds and experiences who can challenge each other’s assumptions with fresh perspectives. To that end, we look for a diverse pool of applicants including those from historically marginalized groups — women, people with disabilities, people of color, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans, and people from different socioeconomic backgrounds.

We are looking for an experienced IT Leader to run our growing IT infrastructure for a fast paced, pre-IPO company. Reporting to the CISO, this role is based in our Seattle office but will have a global team, serving our various offices nationally and internationally. Directors are expected to operate with a high degree of independence, to grow and lead teams, own major business initiatives, and act as a key leadership layer inside the company, capable of taking strategy from the executive team, refining it, translating it into deliverables for their teams, and executing against it. We are looking for a true seasoned Director who has managed managers and individual contributors as direct reports and has experience growing teams.

Your Daily Adventures Will Include

  • The Sr. Director of IT will be responsible for creating an IT roadmap, plan, and budget to improve IT systems and processes
  • Set and monitor processes such that company is compliant with SOX
  • Recommend and implement appropriate software, tooling, and/or processes to facilitate company security and compliance needs
  • Track company spend on IT tools. Recommend policies and changes to improve cost basis
  • Manage complex supplier relationships and multi-million dollar budgets
  • Distill technical decisions and ideas into a consumable message while emphasizing the business value at stake
  • Exceptional professional judgment to manage confidential data/information
  • Proven leadership skills in a highly technical environment
  • Understanding of key business processes
  • Drive an organizational focus on long term goals despite the temptation of the immediate
  • Foster a safe, inclusive environment where team will thrive and grow

Our Vision Of You

  • 10-15+ years in IT Management and Support, preferably with SaaS or web-based technology companies
  • 5+ years management experience, preferably with teams >10 individuals, including both managers and individual contributors
  • Bachelor's Degree in IT or equivalent experience
  • Strong technical and organizational skills
  • Deep expertise in one or more aspects of IT (e.g, systems, help desk, networking, etc.)
  • Expert level experience in MacOS and cloud-native environments
  • Experience growing teams quickly and efficiently 
  • You have a demonstrated track record of servant leadership. You care deeply about your people, and their careers.
  • You employ a variety of flexible frameworks to manage the deluge of inputs into your organization
  • You are personally invested in delivering on your commitments and do not commit to more than you can deliver
  • Have more than cursory experience with all aspects of running an IT organization from the technical to the organizational
  • You favor open communication with willingness to ask and answer questions
  • In a stressful incident, you can guide your response with a sense of calm and purpose
  • You bridge the gap between the technical and the non-technical
  • You create a balance in a team composed of people with varying personalities and skill sets
  • You break problems down into basic components and seek out root causes
  • You see how the problems of today are driving the solutions of tomorrow
  • Given a problem, you look for more than one solution
  • You can pitch your own ideas and shepherd them through to completion
  • You show pattern of being self-started and self-directed

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • Elixir Languages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Outreach Benefits Overview

At Outreach, we believe in taking care of our employees as whole people, and our benefits and perks reflect that value. We offer benefits and perks such as flexible time off, a 401k to help save for the future, employee resource groups, and Diversity, Equity, and Inclusion trainings. Our wellness benefits include a generous medical, dental, and vision package for full-time employees and their dependents, access to our EAP (Employee Assistance Program), mental health supports, and FSA and DCFSA options. For new parents, we offer a parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course.

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Outreach's leadership team is highly diverse, reflects our commitment to diversity and inclusion, and is focused on continuous improvement of our DEI initiatives.
Unconscious bias training
We offer DEI trainings to help facilitate understanding of issues surrounding equity and inclusion, including unconscious bias.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Employee Resource Groups such as Outreach Womxn's Network (OWN) and others that exist to support employees from underrepresented populations are supported from the top down at Outreach.
Hiring Practices that Promote Diversity
Outreach provides training to encourage diverse hiring and the Recruiting Team is constantly searching for innovative ways to reach a diverse population of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Wellness Programs
Outreach's EAP (Employee Assistance Program) offers free, confidential counseling, 24-hour crisis telephone counseling, addiction support, etc.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Outreach provides flexible start and end times, as well as flexible Friday schedules.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning

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