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Sr. Manager, Executive Communications

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

We are looking for a strategic, creative communications professional to join our executive communications team. The ideal candidate will have strong executive presence and confidence, and a natural ability to craft compelling, people-focused stories about our culture, values, and business, and work with an integrated communications team to distribute, amplify, and measure results on behalf of members of the ServiceNow executive leadership team. Experience in a hypergrowth tech company and a desire to work collaboratively with C-Suite leaders, their teams, agency partners, business partners, and vendors are important.

This person will be the external communications lead and a trusted communications advisor to ServiceNow’s chief customer and partner officer, our chief innovation officer, and on occasion, our chief strategy officer. Working with an integrated team across public relations, content/thought leadership, social media, and the speakers’ bureau, they will coordinate the strategy for each executive’s external visibility plan and oversee the execution of recommended deliverables. This position will directly own remarks development and preparing our chief customer officer and chief innovation officer for top-tier speaking opportunities, will make day-to-day recommendations across their respective social channels, and be the executives’ dedicated writer for externally facing thought leadership content.

The successful candidate will have a proven record of creating high-impact content, messaging, and plans geared to global external audiences. Very strong writing and editing abilities are critical.

Key Responsibilities:

  • Lead the external strategic communications plan for ServiceNow’s chief customer and partner officer and chief innovation officer, as well as opportunistic deliverables for our chief strategy officer.
  • Build strong relationships with executives to understand their point of view and be able to reflect their voice in thought leadership pieces and other externally facing content.
  • Drive integration across comms disciplines (PR, thought leadership, social, and analyst relations).
  • Lead remarks development and prep for all top tier earned speaking opportunities; serve as dedicated writer for thought leadership content; and own social strategy and execution.
  • Counsel agency on strategic business and communications priorities to develop consistent, relevant external narratives and strategic visibility plans.
  • Measure and report on quarterly results; advise on areas to evolve based on insights. 
  • Collaborate closely with internal comms partners and executive offices for consistency and to leverage ideas where appropriate, to stay current on business priorities and points of view, and with key marketing partners (strategic events, executive programs) where needed to support executives.
  • Work closely with the ServiceNow speakers’ bureau to source, recommend, staff, and measure external speaking opportunities. 
  • Partner with agency and thought leadership editors to develop and execute smart content plan across sponsored channels, owned channels, and social channels.

Competencies:

  • Strategic mindset: Set goals in line with business priorities, develop desired outcomes, and create plan to achieve. 
  • Results-oriented: Grounded in ongoing data and program ROI to inform new ideas and evolve plans; excited about continual achievements.
  • Execution focus: Achieves results, even if lacking significant direction or access to executive.
  • Engaging and collaborative: Growth mindset, desire to learn and grow, eager to partner for the benefit of the executive, the company, and the broader integrated team.
  • Business acumen: Understanding of enterprise software/B2B industry and ecosystem; ability to quick absorb and translate ServiceNow and customer and partner organization strategies and concepts.

Qualifications

Desired Skills & Experience

  • Minimum of 7 years of communications experience and at least 5 years working with C-level executives, designing thought leadership and/or communications strategies within a global organization
  • Experience in large-scale, hypergrowth and SaaS companies preferred
  • Ability to think quickly and pivot when necessary, to create and execute plans with a preference for a collaborative work style.
  • Agile mindset that is comfortable with deadlines, fast-paced environment, and a matrixed organizational structure in a hypergrowth company.
  • Demonstrated executive communications and content creation experience with and for C-suite.
  • Ability to advise executives on effective talk tracks, storytelling and other content around company narrative, company topics including diversity, inclusion and belonging and workflow experiences.
  • Strong writing skills to create owned content that supports our narratives and executive platforms.
  • Curious and creative with a strategic approach to empowered problem-solving; collaborative, transparent and empathetic approach to teamwork.
  • B. A. in communications, journalism, marketing, or business preferred.


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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