Oh Snap!
This job is no longer active - but you can still view the details below.

Support Engineer

| Seattle

At 98point6, our mission is bringing technology and medicine together to reinvent healthcare. You’ll collaborate with multiple teams, work across various disciplines and conquer many satisfying challenges. Every single day you’ll be working towards profoundly transforming primary care.

Your role and impact

In this role, you will have the opportunity to learn and be mentored by a group of experienced support engineers as you work alongside them. You will support key pieces of our corporate IT infrastructure, maintain security controls in our corporate network and assist 98point6 employees with day-to-day technical issues. You will work with in-house and vendor provided tools to manage systems dealing with health data protected under federal regulations. In addition to supporting employees in corporate office, you will also participate in the clinic support rotation in a shadow role where you help respond to urgent and non-urgent technical issues experienced by 98point6 doctors working in the virtual clinic.

Responsibilities

  • Configure, manage and support employee hardware (macOS laptops)
  • Configure and manage employee accounts
  • Maintenance of corporate network
  • Support audio, video and other technical infrastructure in corporate office
  • Serve as point of contact for all on-site and remote employee technical support needs
  • Participate in documentation of Corporate IT processes to ensure repeatability
  • Provide technical support for urgent issues experienced by clinicians working in 24x7 virtual clinic
  • Monitor and respond to incidents in our corporate IT infrastructure

Qualifications

  • 1+ year experience configuring and supporting macOS systems
  • Strong customer focus supporting both technical and non-technical employees
  • Experience configuring networks preferred
  • Excellent written and verbal communication skills

98point6 provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • TerraformFrameworks
    • AWSFrameworks
    • ServerlessFrameworks
    • DockerFrameworks
    • JenkinsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedshiftDatabases
    • DynamoDBDatabases
    • Google AnalyticsAnalytics
    • SumoLogicAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • TuneCMS
    • SalesforceCRM
    • SendGridEmail

Location

From 360° mountain, water and downtown views, to restaurants, bars and public transportation within blocks, our Seattle headquarters is hard to beat.

An Insider's view of 98point6

How would you describe the company’s work-life balance?

There has never been a time where I have to choose work over family and friends while at 98point6. Our core hours, generous benefits and supportive leadership creates a flexible environment that enables “life” to happen, while also making our time in the office very productive.

Stephen

Clinical Operations Program Manager

How do you collaborate with other teams in the company?

At 98point6, we are all aligned to the same overarching goals. That, as well as the open, communicative and trusting environment has been key in getting things done when a project has different priorities across teams.

Marilyn

Product Manager

How has your career grown since starting at the company?

The culture at 98point6 encourages continuous improvement both technically and professionally. Over the past year, I’ve had the incredible opportunity to pursue paths I’m interested in that has allowed me to grow from being a senior engineer focused on service architecture, to a newly appointed director focused on team development.

Christy

Director of Product Engineering

How do your team's ideas influence the company's direction?

The Legal and Regulatory team at 98point6 is critical to setting strategy for the company. 98point6 must navigate a highly regulated space, so we work in exciting cross functional teams with engineers, product, marketing, and clinical operations to guide the company.

Tori

General Counsel

What is your vision for the company?

Our mission is to make primary care accessible and affordable, inspiring early and frequent use, leading to better overall health and material cost of care savings.

Robbie

CEO

What are 98point6 Perks + Benefits

98point6 Benefits Overview

98point6 has a competitive benefits package including health & wellness benefits, a transportation stipend, 401k, and fully stocked kitchens. One of our favorite benefits is that our office closes for the last two weeks of the year which allows our employees to refresh during the holiday season and come back ready for the new year.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 18 weeks of parental leave for the primary caretaker. 98point6 also provides 10 weeks of leave for the secondary caretaker.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Lunch and learns
More Jobs at 98point614 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR
Marketing
Operations
Sales
Design + UX
new
Seattle
Data + Analytics
new
Seattle
Marketing
new
Seattle
Developer
new
Seattle
Sales
new
Seattle
Developer
new
Seattle
Operations
new
Seattle
Operations
new
Seattle