Support Engineer

| Seattle
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Our mission is to deliver high-quality primary care that is accessible, convenient and affordable for all. Every single day you’ll be working on challenging problems with an exceptional team to profoundly transform primary care and improve people’s quality of life.
 
Your role and impact

As a Support Engineer, you will design and implement key pieces of our corporate IT infrastructure, implement security controls in our corporate network and support 98point6 employees. You will work with modern tools to create and manage systems dealing with health data protected under federal regulations. In addition to supporting employees in the virtual corporate office, you will also participate in an on-call rotation where you will respond to and resolve urgent technical issues either from systems or from 98point6 board-certified doctors who are working 24/7 in the virtual clinic.

Projects you will work on in your first year include:

  • Implementation of macOS and third-party patch management using Jamf
  • Configuring cloud-based SaaS integrations using third-party APIs
  • Upgrade RADIUS server integration to support additional factors of authentication. You will identify requirements for the project, investigate and compare different solutions for review with the team and then work with the team to implement the chosen solution.
Responsibilities
  • Configure, manage and support employee hardware (macOS laptops) 
  • Configure and manage employee accounts, including implementation of new tools
  • Manage corporate network, including design, configuration and maintenance of existing infrastructure and implementation of new hardware
  • Support and implement A/V solutions and other technical infrastructure when we return to the corporate office
  • Serve as point of contact for all on-site and remote employee technical support 
  • Independently document existing and newly created IT processes to ensure repeatability and training
  • Participate in the onboarding and offboarding of 98point6 employees
  • Participate in a helpdesk rotation and prioritize and manage multiple open support tickets 
  • Provide technical support for urgent issues in on-call rotation for clinicians working 24/7 in our virtual clinic
  • Monitor and respond to incidents in our corporate IT infrastructure, writing outage retrospectives that include root cause analyses and implementing solutions
  • Design and implement new strategies, products and processes to improve efficiency for the Corporate IT team and others
Qualifications
  • 5+ years experience configuring and supporting macOS systems and iOS devices in an enterprise environment
  • Experience utilizing and administrating enterprise-level tools and systems such as OneLogin, Duo, Jamf, Bettercloud, Sumo Logic, PagerDuty, Google Suite and Slack
  • Experience creating procedural documentation for internal and end-user-facing purposes
  • Strong customer focus supporting both technical and non-technical employees
  • Scripting experience preferred (shell, Python or similar)

98point6 provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status.

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Technology we use

  • Engineering
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Location

From 360° mountain, water and downtown views, to restaurants, bars and public transportation within blocks, our Seattle headquarters is hard to beat.

An Insider's view of 98point6

How would you describe the company’s work-life balance?

There has never been a time where I have to choose work over family and friends while at 98point6. Our core hours, generous benefits and supportive leadership creates a flexible environment that enables “life” to happen, while also making our time in the office very productive.

Stephen

Senior Manager, Clinical Operations

How do you collaborate with other teams in the company?

At 98point6, we are all aligned to the same overarching goals. That, as well as the open, communicative and trusting environment has been key in getting things done when a project has different priorities across teams.

Marilyn

Product Manager

How has your career grown since starting at the company?

The culture at 98point6 encourages continuous improvement both technically and professionally. Over the past year, I’ve had the incredible opportunity to pursue paths I’m interested in that has allowed me to grow from being a senior engineer focused on service architecture, to a newly appointed director focused on team development.

Christy

Director of Product Engineering

How do your team's ideas influence the company's direction?

The legal team at 98point6 is an active collaborator in all company initiatives—helping teams navigate our highly-regulated industry. We partner with the product, engineering, marketing, finance and clinical operations teams to review, brainstorm and recommend solutions that will help support our company as we continue to grow and innovate.

Jayda

Associate General Counsel

What makes someone successful on your team?

My team is responsible for training our incredible group of physicians on best practices to deliver care via text. Because of that, success on our team means being willing to constantly improve our methods and join in on collaborative conversations to help ideate new and innovative ideas to deliver a best-in-class training program.

Shane

Senior Manager of Training

What are 98point6 Perks + Benefits

98point6 Benefits Overview

98point6 has a competitive benefits package including health & wellness benefits, a transportation stipend, 401k matching, and a generous parental leave policy. One of our favorite benefits is that our office closes for the last two weeks of the year which allows our employees to refresh during the holiday season and come back ready for the new year.

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 18 weeks of parental leave for the primary caretaker. 98point6 also provides 10 weeks of leave for the secondary caretaker.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
98point6 Lunch & Learns cover a wide range of topics from Health Equity and Diversity to new product features and insights from industry experts.
Promote from within

Additional Perks + Benefits

We know work—and life—look a little bit different nowadays, but we’re committed as ever to continue building a culture that supports our employees wherever they are during this time.

-Weekly COVID-19 Q&A with 98point6 Chief Medical Officer, Brad Younggren, MD
-Home office reimbursement
-Holistic health reimbursement
-Virtual team-building events and social activities

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