About Make.TV

Make.TV is the leading provider of cloud-based, live video acquisition and management solutions through its Live Video Cloud (“LVC”) platform. Think of it as a video control room in the cloud. The company was founded in Germany (where most of the development team remains) but moved its corporate headquarters to Seattle, Washington in 2016.
Make.TV provides innovative solutions for top media, entertainment and technology companies worldwide, including Electronic Sports League (ESL), MTV/Viacom, MLB/BAMTech, FOX Sports Brasil, and the Swiss Broadcasting Corp (SRF). Make.TV’s award-winning Live Video Cloud helps content programmers and service providers in the fields of news, sports, eSports and entertainment bring live and on-demand video from any screen, to any or multiple destinations- including the ability to organize hundreds or thousands or live streams from mobile video for use in professional productions. Make.TV's investors include Microsoft Ventures, Voyager Capital and Vulcan Capital.
We believe in maintaining agility by employing flat hierarchies, and we encourage our team members with enough freedom to take ownership of their area of discipline.
Due to our distributed organizational structure, with offices in Seattle, USA and Cologne, Germany and a satellite office in Los Angeles, we offer ‘work from remote’ options as well. In general, we care most about getting the work done - although we feel you should visit the beautiful places we chose!
We are mature enough to structure processes well and to avoid quite some mistakes, but still "startup enough" to move quickly and adapt if we see areas that need to be improved.
More information is available at www.make.tv.

Responsibilities:

• Technical support (1st and 2nd level) for our global customers
• Administration and Operation of the Make.TV Live Video Cloud
• Support of our customers via e-mail, telephone and remote
• Analysis and remove of claimed defects in close cooperation with our development department
• Solve problems relating to mission critical services
• Documentation of the support cases and solutions
• Participation in on-call duty

(We are establishing support teams in Cologne/DE and Seattle/USA. Due to the time shift of 9h we want to offer 24/7 support without regular night shifts.)
Required qualifications:

• Working proficiency and communication skills in verbal and written English
• Proficient knowledge of Linux server operating systems
• Technical apprenticeship, preferably in the field of system administration, or equivalent practical experience
• Experience in technical support/helpdesk or comparable experience in customer service
• Good analytical and diagnostic skills
• Good communication skills and strong customer orientation to provide practical solutions
• responsibility and commitment
• Strong problem-solving skills
• Experience working with one or more of the following technologies: AWS, Google Cloud Platform, Microsoft Azure, Virtualization (various sorts of containers or Linux VMs), Icinga, Python, Nginx, MySQL/PostgreSQL, Saltstack

 
What the Job offers:

• Colleagues with outstanding, long-term experience and an environment in which learning and development are highly important
• technically challenging tasks
• most modern technologies and procedures 
• freedom in the improvement of own working methods

Terms: 

• Job-Type: Full-Time
• Employment: Permanent
• Place of work: Seattle/USA

You are highly motivated and curious about this Job?

Please send applications (with CV, job references etc.) with salary expectations and earliest start date.

We look forward to hearing from you soon!