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Technical Services Engineer- Contract

| Seattle

Ookla, the company behind Speedtest, is a small team of passionate individuals who have turned a clever idea into a thriving business, and have gained invaluable insight into the state of the Internet on a truly global scale. Every day, over 5 million people use our services to check their broadband and mobile data performance. This generates an incredible amount of data that ISPs, Mobile Carriers, and Governments rely on to make business critical decisions. If you are looking to join a small, nimble company, with global reach that is recognized as the industry benchmark worldwide, then Ookla might be the company for you.

We are looking for an innovative, hands-on, customer-focused Technical Services Engineer to work directly with high value customers that are licensing our industry-leading Speedtest technology. This is a contract to hire role. As a Technical Services Engineer, you will need to be exceptionally flexible and have a demonstrated ability to solve a wide range of complex technical and business challenges.

The ideal candidate will possess an uncanny ability to multi-task and independently prioritize their time to maximize business and customer benefit. They will be able to interact effectively across a wide range of functional roles and problem spaces, and will possess tremendous attention to detail. They will be able to work in an extremely fast paced, highly ambiguous, rapidly evolving environment. The ideal candidate must be able to communicate effectively with technical and non technical people across multiple geographies, and be able to develop effective customer relationships.

If you consider yourself to be a strong technologist that is motivated by opportunities to solve unique and challenging problems, if you have a strong desire to directly enable customer success, and if you want to work for a rapidly growing company that needs leaders instead of followers, this might be the place for you.

As a Technical Services Engineer, your broad responsibilities will include:

  • Act as the primary pre-sales, onboarding, and support resource for potential and existing Speedtest Custom customers
  • Resolve technical and product related questions, removing barriers in the sales process, as well as improve process and tools which support our host network
  • Act as the primary resolution function for issues and questions raised by Speedtest Custom customers during and after service onboarding
  • Personally troubleshoot customer-facing business and technical issues
  • Partner with internal business and technical teams to ensure timely issue resolution when escalation is required
  • Provide advanced technical support to host network partners, many of whom are seasoned engineers
  • Monitor server performance around the world to identify and address trends and problems
  • Champion and advocate for customer requirements within Ookla (be the customer’s voice)
  • Continually develop your own knowledge and application of new technologies to support and enable growth of our customers.
  • Think strategically about business, product, and technical challenges as you help our customers take advantage of Ookla’s products

Requirements

  • 2-5 years of technology-related support experience
  • Strong technical problem solving skills with a demonstrated ability to adapt to new technologies and learn quickly
  • Systems Administration experience (Linux or windows)
  • Understanding of IP Networking (TCP/IP, IPSec, OpenVPN, DNS, HTTP, SSL/TLS, BGP, SMTP)
  • Experience installing, configuring, and troubleshooting web servers (Apache, Nginx, IIS, etc)
  • Experience directly interacting with technical customers via email, ticketing systems, or phone
  • Network Administration and strong knowledge of internet topology
  • Exceptional customer focus and bias for action
  • Familiarity with internet, cellular and broadband technology and infrastructure a plus.
  • Self-motivated with a track record of appropriate urgency and follow-through
  • Ability to multi-task in a fast-paced environment
  • Self-starter who is excited about technology
  • Strong verbal and written communications skills, able to effectively communicate across all levels of internal and client organizations.
  • Experience supporting the needs of an international customer base a plus
  • Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
  • Fluency in English is mandatory – Multi-lingual is an advantage

Benefits

Until this role turns full time, you will not be eligible to participate in our benefits package. However, you will still get to participate in company perks (catered lunches, snacks and beverages etc). We will also provide you with the best hardware and software.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
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    • Node.jsFrameworks
    • SparkFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • AWS (the specific list is too long)Databases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our headquarters is located downtown Seattle. Blocks away from Pike Place Market, next door to great shopping with nearby trendy restaurants and bars

An Insider's view of Ookla

How would you describe the company’s work-life balance?

As a single mother of two young children with special needs, the fact that I am not going bonkers while working full-time speaks volume. My experience at Ookla has been nothing short of amazing. My team, and the company in general, has been incredibly supportive and this has allowed me to be successful not only as an engineer, but also as a mom.

Maelle

Data Engineer

How do you collaborate with other teams in the company?

Many of the people I work with at Ookla are remote or international. By utilizing tools like Jira and Confluence or Slack, I always feel like we are working together by updating status' or doing screen shares. It's so easy to jump on a quick call and solve a problem instead of going through rounds of emails and we do that at Ookla very well.

Jamie

Technical Program Manager

How has your career grown since starting at the company?

Ookla has accelerated my growth & empowered me to shape my career. Each team places a strong focus on individual advancement through a culture of respect, encouragement, and constant learning. We challenge each other to seek new perspectives & innovations. I’m inspired to push boundaries and expand horizons, all while contributing to the business.

Brennen

Systems Engineering Manager

What are Ookla Perks + Benefits

Ookla Benefits Overview

We offer top-of-market compensation, stellar benefits and flexible schedules. Our extraordinary team thrives in an environment that values individuality and fun as well as talent. Plus, we pride ourselves on making sure our employees have the best hardware, software and tools available so you can do your work your way.

We’re proud to be recognized by leading organizations for being a top place to work.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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