Technical Services Manager- Interview Room (Remote - US) at Axon

| Remote
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Your Impact
A Technical Services Manager is responsible for ensuring successful installation, configuration, and testing of various Axon products including cameras, sound capture, activation modules and other equipment. As a member of the Professional Services Team, the Technical Services Manager supports the campaign to deploy and support evidence capture devices, digital evidence management and SaaS solutions to more than 15,000 police departments in the United States and abroad; evangelizes AXON business values and technical benefits to law enforcement. The Technical Services Manager is a customer-facing, front line role, and facilitates the deployment of Axon products and solutions.
Your Day to Day
  • Travel to assigned client sites throughout North America and Canada
  • Technical computer networking site assessment and integration planning
  • Adapting known deployment techniques to the custom needs of each client
  • Advise client on best deployment strategies for their particular needs
  • Proactively identify and troubleshoot problems with implementation or efficiency
  • Manage site operations including third-party contractors and customer resources
  • Train customers and contractors on the proper installation and use of hardware and software
  • Staying abreast of emerging technologies and methods for creating and supporting world-class solutions
  • Interact with Salesforce, Slack, QUIP, SharePoint, Axon Evidence, Voxer, MS Office 365 Apps, Windows Operating Systems
  • Generate technical and operation documentation and reports
Skills Required
  • Bachelor's degree in Computer Science, Information Systems, Engineering, Math or related field or demonstrated experience in providing information technology support and implementation
  • Willingness to travel 75%-100% (This position does not have a residency location requirement, but successful candidates must reside within reasonable proximity to a major airport.)
  • Strong technical acumen and proven experience in Layer 1/2/3 computer networking
  • Advanced Windows Operating System configuration and troubleshooting
  • Verbal and written communication skills
  • Modern problem solving and root cause analysis
  • Ability to maintain regular and predictable attendance
Compensation and Benefits
  • Competitive salary and 401K with employer match
  • Discretionary paid time off
  • An encouraging parental leave policy
  • An award-winning office/working environment
  • Ride along with real police officers in real life situations, see them use technology, get inspired
  • And more...
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