We deliver digital workflows that create great experiences and unlock productivity.
Kirkland, WA

Technology Partnership Enablement Director at ServiceNow

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The Team: 

Come join the Training, Alliance-enablement, Certification Organization (TACO), part of the Customer & Partner Group, and help us become the defining enterprise software partner ecosystem of the 21st century. Together we will scale the ServiceNow community with a robust and simple Partner Enablement plan to deliver exceptional value to our shared customers.

The Role: 

The Technology Partnership Enablement Director will be a critical stakeholder in ServiceNow’s global strategic plan to build and develop key technology partnerships. With a keen focus on public cloud, market shift, and 360-degree customer relationships as part of ServiceNow’s path to $15B+. This role will sit as a new pillar of ServiceNow’s Partner Enablement team – comprised of Partner Enablement Strategy, Regional Enablement, Partner Enablement Offerings, Partner Enablement Adoption, and Technology Partnership Enablement. He or she will be instrumental in driving consumption and enablement for our current and new technology partnership solutions and the strategic design for sales and delivery enablement both internal to ServiceNow stakeholders and external to the partner ecosystem. 

Reporting to the Vice President, Partner Enablement, this individual will bring global leadership and an entrepreneurial nature to the way we approach and solve the enablement and subsequent growth of our strategic technology partnerships in an extremely fast paced organization. This individual will be in lock step with ServiceNow stakeholders across the broader Customer & Partner (C&P) Organization, Go To Market Organization and the Strategic Technology Alliances Organization.


This person will have a strong understanding of the global technology ISV market and apply that experience to the internal and external enablement plan for ServiceNow technology partnership products, solutions and integrations. This individual will also support the enablement execution of our newly announced Microsoft-ServiceNow Strategic Partnership. This role requires a seasoned and well-rounded individual who has excellent organizational and interpersonal skills, proven experience in stakeholder engagement and management, as well as a proven track record in driving and executing enablement programs. Excellent project management, technical skills and broad execution capabilities will be required. In this role he or she will be responsible for: 

  • Designing, creating, and launching technology partnership strategic enablement plan for the partner ecosystem, the technology partner’s field sales and the ServiceNow field sales.

  • Enabling our ServiceNow sales organization (in collaboration with internal enablement) and partners to sell, deliver, and support new technology partnership products, solutions and integrations, a rapidly growing part of the ServiceNow business. 

  • Coordinating efforts with all internal ServiceNow stakeholders to enable Microsoft Federal Field Sales and ServiceNow Field Sales on a new combined cloud offering, value proposition of better together, and the sales motion in preparation for the product launch. 

  • Elevate and expand the ServiceNow technology partnership go-to-market messaging internally with the field and externally with our Partners. 

  • Create a holistic global enablement toolkit and portfolio with new and existing repeatable methods and assets for enhancing cross-region efficiencies and scaling self-service best practices for prioritized technology partnerships.

  • Participate in and provide enablement support with aligned account teams, partner enablement team and partners. 

  • Manage priorities to stay focused on the core objectives to our success while navigating a fast-paced, high-demand, cross-functional environment. 

  • Staying current on product developments and releases as well as how the technology partnership products, solutions and integrations align to ServiceNow. 

  • Set metrics, analyze, and report on success of technology partnerships enablement program and, in the process, identify gaps or area of growth opportunity.



  • 8+ years building and enabling strategic scale and growth in the technology ISV market. 

  • Experience successfully enabling new joint products and 360-degree relationships in the SaaS tech partnership space to achieve company objectives.

  • Demonstrated ability working with a cross functional team internally and externally. 

  • Success building trust and rapport with field teams and partners to quickly identify gaps in the overall enablement offering. 

  • Experience designing and leading technology partnership enablement programming for the sales organization and partner ecosystem.

  • Highly organized with strong program management skills. 

  • Proven communicator with experience simplifying the way Partners engage with a SaaS company and technology partnerships. 

  • Strong people skills, with distinct ability to motivate and influence people in a heavily matrixed organization. 

  • Passion for enabling sales organizations, Partners and the ServiceNow Community. 

  • Bachelor's degree or equivalent is required 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Where we are

We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • MariaDBDatabases
    • MySQLDatabases
    • OracleDatabases

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Free parking
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

When I walk into a room, I don't feel different than any of my colleagues there. I’m free to express my opinions. Whatever I bring to the table, I'm free put it out there.


Sr. Manager, Platform UX Engineering

What does your typical day look like?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.


Sr. Partner Development Executive

What are some things you learned at the company?

When a VP told me that an opportunity had opened up on the customer support engineering team, I decided to leave the beaches of San Diego, California behind. I had expressed to my manager that I want to be a CIO or an executive and this opportunity brought me leadership training as well as international business experience.


Senior Director, Technical Support Management

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.


Chief product officer

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on. And you hear it in people’s voices. You see it in people’s work. Everybody wants to be here. Everybody wants to work on these problems.


Software Developer
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