Company Description

PayScale is the world leader in modern compensation software. We believe data-informed discussions about compensation benefit both employers and employees and that greater pay transparency promotes equity, engagement and employee retention. We are bringing the dark art of compensation into the light by helping individuals understand the right pay for their position and more than 7,000 businesses retain and manage their largest investment: their people.

We’re transforming the compensation industry and are looking to bring on talented professionals like you with diverse perspectives. At PayScale, we acknowledge and value our differences as well as our combined strengths. We want all employees, regardless of their background, to feel respected personally and professionally. We foster a working environment that generates new ideas, promotes ownership and experimentation and encourages highly motivated individuals to be truly creative. Are you forward-thinking, tenacious, and inventive? If so, PayScale may be the perfect place for you to grow your career!

Job Description

The Role:

PayScale is seeking a lifelong learner with technical aptitude, customer service focus, and a growth mindset to join our Client Success team as a Training Specialist.

You will report to our Director of Services and work within our Client Education Team to arrange, schedule and facilitate client training. This role will collaborate closely with Client Success Management, Client Operations, and Product Marketing teams to demonstrate the value of PayScale products and ensure all customer needs are met.

In this role, you will:

• Become a PayScale product expert and lead our clients, through training, to proficiency
• Respond to client support requests via chat, phone & email
• You will collaborate with the Client Education team in building impactful customer facing content
• Identify opportunities to build self-serve content by documenting live training patterns and collaborating on trend identification
• You will follow training/support requests through full resolution

Qualifications

The ideal individual for this opportunity brings the following to the table:

• You are a strong communicator with an affinity for training/facilitation
• You have an agile mentality, positive attitude, and eagerness to learn
• You have an innate ability to build dialogue & an interest in understanding customer needs
• You have a strong motivation to see customer inquiries through to resolution
• You have a willingness to challenge assumptions and go beyond what’s expected

The Requirements:

• 1-3 years of experience in a customer facing role in SaaS, software or technology
• Experience working with Salesforce or CRM tool(s) desired

Additional Information

PayScale provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. PayScale complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Benefits We Offer:

• Unlimited Paid Time Off policy
• 100% company paid medical/vision/dental/prescription premiums for employees (50% for eligible dependents and partners)
• Four Flexible Spending Account (FSA) options for pre-tax employee allocations towards:
• Medical
• Dependent Care (can be used towards day care costs!)
• Parking
• Transit

Long Term Disability, Short Term Disability, and Company-paid Life Insurance

• Maternity and Paternity Leave
• 10 paid holidays!
• Summer office closure, entire week of July 4th
• 401k with company match, vests immediately

Perks:

• Casual dress code (JSS - Jeans, shorts, and sandals welcome!)
• Onsite lockers, showers, and clothes dryer
• Bike storage
• Coworkers you actually like...
• Gender neutral bathrooms on most floors
• Mothers' Room
• Sitting-Standing ergo friendly desks
• Weekly company sponsored happy hours
• Fido Fridays (our canine colleagues join us the first Friday of every month. WOOF!)