Job Description:

The UC Systems Engineer is a subject matter expert with an in-depth knowledge of modern UCaaS voice communications and telephony requiring technical expertise in call and video service management, support, and operations.

This position will lead the transition from on-prem voice solutions to RingCentral and manage the roadmap for ongoing RingCentral enhancements.

Job Duties:

• Migration of on-prem voice solutions to Ringcentral Office.
• Provide service management and Tier2/3 support for RingCentral Office, Nice InContact, Zoom telephony and other global UCaaS solutions.
• Provide support for on-prem phone systems like Cisco Call Manager and other SIP based Unified Communications systems.
• Monitors and identifies capacity, quality and performance issues for RingCentral and UC to ensure continued uninterrupted operation of telephony systems.
• Manage global DIDs, licenses and contracts for UC.
• Support changes to ACD, IVR, Contact Center and line of business application integrations with RingCentral.
• Continually improve end user phone support by creating self-service knowledge base articles and provide training for Service Desk team.
• Work with professional services and VOIP vendors to handle project based UC migrations, new implementation and business application integrations.

Required Qualifications:

• Leading projects for migrating on-prem voice solutions to UCaaS
• RingCentral and UCaaS deployment, support and management experience
• Managing on-prem voice solutions like Cisco Unified Communications including Call Manager and Unified Contact Center Express
• Proficient with VoIP system protocols including QOS
• Proficient with SIP trunking and working with SIP and voice circuit providers

Other:

Ability to participate in an on-call support rotation for 24x7 support
 

About Avalara

Avalara helps businesses of all sizes achieve compliance with transaction taxes, including sales and use, VAT, excise, communications, and other tax types. The company delivers comprehensive, automated, cloud-based solutions designed to be fast, accurate, and easy to use. The Avalara Compliance Cloud® platform helps customers manage complicated and burdensome tax compliance obligations imposed by state, local, and other taxing authorities throughout the world.

Avalara offers more than 600 pre-built connectors into leading accounting, ERP, ecommerce and other business applications, making the integration of tax and compliance solutions easy for customers. Each year, the company processes billions of indirect tax transactions for customers and users, files more than a million tax returns, and manages millions of tax exemption certificates and other compliance documents.

Headquartered in Seattle, Avalara has offices across the U.S. and overseas in the U.K., Belgium, Brazil, and India. More information at www.avalara.com

Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.