Value Consulting Manager

| Seattle
Come work on the leading edge of modern and transformative sales engagement strategy here at Outreach. In this individual contributor role, you will not only support the build out of our Value Consulting practice, but you will work hand-in-hand with some of the most innovative, performance-driven sales leaders in the world. The focus for the Outreach Value Consulting Team is to work with CEOs, CROs, CMOs and CIOs to understand key challenges and objectives across their revenue journey, and then collaborate directly with these leaders on the necessary organizational, process, and technology changes that will help them unlock their full potential.

In partnership with our experienced Account Executives, Solutions Consulting, and Customer Success resources, our team will develop detailed analysis and deliver high-impact, high visibility deliverables that will help Outreach’s largest prospects and customers set their revenue strategy for the future. You will also help customers just starting their Outreach journey understand the kind of quantitative and qualitative improvements they can expect throughout their lifecycle, building plans to help them reach their goals over time, while showcasing the maximum possible impact from an Outreach investment.

Reporting to the VP of Value Consulting, we are excited to be able to add to our growing team!

Who you are

  • An excellent and empathetic listener that puts customer outcomes first, and organizes themselves to be obsessively focused on helping our customers achieve and sustain maximum value over time.
  • You run on “Customer for Life” principals while always being an honest advocate for how Outreach fits in the customer context.
  • A highly engaged and performance-driven professional that is adept at articulating value and vision.
  • You have a functional understanding of executive-level business transformation strategies and the ability to build a vision for change within our book of business.
  • You understand how Sales, Revenue and Marketing executives run their businesses. Ideal candidates have prior experience in relevant Value Consulting type practices and/or “Big 5” consulting.
  • You bring relevant industry experience and understand how to frame opportunity, including the articulation of benefits from different technology stack, platform and partner choices.
  • You are willing to join a rapidly growing practice and company, and are not afraid of ambiguity or lack of structure.
  • You are energized by ambitious goals and are committed to high business impact. 
  • You are an effective communicator and teammate who prioritizes quality of work and successful outcomes over ego.
  • Your results speak for themselves, and allow you to influence others.

What you will own

  • Cross-functional engagement with prospects and customers (at all levels of their organization), either in support of senior Value Consulting resources or possibly direct with the customer, helping them understand how Outreach can accomplish best partner fit in their operating context.
  • Engagements will include discovery, benchmarking, scoping, business case development, workshops, gauging maturity and ensuring proper transition to post sales teams along with the activation of necessary resources.
  • Support the development of repeatable processes and tools that are codified over time for reach and scale.
  • Being a trusted advisor and evangelist for the company, across multiple channels, sharing expertise around the business outcomes that Outreach facilitates.

Basic Qualifications

  • 5-10 years experience in consultative roles that are aligned to Sales, Revenue and Go to Market strategies in a SaaS environment. Masters Business Administration degree preferred.
  • Proven examples of developing thought leadership and delivering business process improvement initiatives.
  • Experience in cultivating and maintaining relationships with customers.
  • Experience in quantitative analysis and financial modeling.
  • Ability to align commercial, technology and business outcomes.
  • Ability to build business cases and success plans.
  • Familiarity with Google Workspace (G-Suite) and Tableau
  • Strong interpersonal, presentation, organizational and program management skills.
  • Ability to travel 20-40%

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents
• Flexible time off
• 401k to help you save for the future
• Company-organized and personal paid volunteer days to support the community that supports us
• Fun company and team outings (or virtual events these days!) because we play just as hard as we work
• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans
• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents
• Employee referral bonuses to encourage the addition of great new people to the team
• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)
• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • Elixir Languages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

Our Lower Queen Anne office is located along the beautiful Elliott Bay waterfront north of Belltown, near Myrtle Edwards Park.

What are Outreach Perks + Benefits

Outreach Benefits Overview

At Outreach, we believe in taking care of our employees as whole people, and our benefits and perks reflect that value. We offer benefits and perks such as flexible time off, a 401k to help save for the future, employee resource groups, and Diversity, Equity, and Inclusion trainings. Our wellness benefits include a generous medical, dental, and vision package for full-time employees and their dependents, access to our EAP (Employee Assistance Program), mental health supports, and FSA and DCFSA options. For new parents, we offer a parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course.

Culture
Volunteer in local community
Outreach organizes quarterly events for employees to volunteer together in the community. We also offer paid time off for volunteer days.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Outreach's leadership team is highly diverse, reflects our commitment to diversity and inclusion, and is focused on continuous improvement of our DEI initiatives.
Unconscious bias training
We offer DEI trainings to help facilitate understanding of issues surrounding equity and inclusion, including unconscious bias.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Employee Resource Groups such as Outreach Womxn's Network (OWN) and others that exist to support employees from underrepresented populations are supported from the top down at Outreach.
Hiring Practices that Promote Diversity
Outreach provides training to encourage diverse hiring and the Recruiting Team is constantly searching for innovative ways to reach a diverse population of candidates.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
All employees receive a basic life insurance plan at the $100,000 level. Employees can elect voluntary life insurance if they would like additional coverage beyond the $100,000 level.
Wellness Programs
Outreach's EAP (Employee Assistance Program) offers free, confidential counseling, 24-hour crisis telephone counseling, addiction support, etc.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Outreach provides flexible start and end times, as well as flexible Friday schedules.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Outreach offers unlimited PTO.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Outreach offers unlimited PTO.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
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