Convoy, one of the fastest growing startups in the U.S., is transforming the $800 billion trucking industry. Convoy offers the world's largest companies the best option for moving their freight through its network of thousands of technology-connected trucking companies. Shippers get instant quotes, real-time GPS tracking on all shipments, and actionable business analytics to improve their supply chain. Trucking companies get access to free tools and resources that allow them to find loads they want, drive fuller trucks, and get paid quickly. Convoy is growing quickly and hiring in every area. Come join a company that is literally moving the world forward!

Founded in 2015, Convoy is backed by this century's leading disruptors, including the founders and CEOs of Amazon, Salesforce, eBay, Linkedin, Expedia, Dropbox, KKR, Starbucks, and others.

About you:

As part of the Training and Quality team, you will be responsible for overseeing the outsourced tasks and managing the day to day operations of the account to meet and exceed goals. You will also partner up with the Vendor Operations Manager to grow the outsourced teams. You are a strategic-thinker, problem-driven, and customer-obsessed individual excited to help Convoy scale.

Responsibilities:

• Be the main point of contact for our outsource vendors and act as a liaison between Convoy’s internal teams and outsource operation teams
• Ensure that the vendor meets and exceeds Convoy’s metrics and service levels and continue to drive up metrics
• Partner with Vendor Operations team to grow and scale the teams
• Provide daily support to outsource teams and leadership with escalations and questions
• Collaborate with Training and Quality team to provide vendor with on-going training and process change updates to maintain high quality and service levels
• Travel both domestically and internationally 5-10% of the year

You will have the following skills and experience:

• Bachelor's degree or higher required
• Excellent written and communication skills
• Ability to adapt well to fast-paced environment with changing circumstances, direction, and strategy
• Ability to multi-task and manage multiple projects at once
• Positive attitude and advocate of change/change management
• Proven track record of meeting and exceeding goals

Convoy is an equal-opportunity employer and we are actively seeking a diverse team. If you’re a collaborative team player who wants to have an outsized impact with a small, tight-knit team, we’d love to hear from you!