Great interviews are engineered.  Come help Karat make every interview predictive, fair and enjoyable.

The status quo for technical interviewing doesn’t meet the needs of candidates or hiring companies. Haphazard interview experiences, subjective evaluations, and lack of capacity and expertise mean too many companies miss their hiring goals and miss out on great software engineers. At Karat, it's our mission to create better outcomes for companies and candidates by making every interview predictive, fair, and enjoyable.  

Karat conducts first-round technical interviews on behalf of companies including Indeed, Atlassian, Intuit, Peloton, DoorDash, The New York Times and Wayfair. We do this through a community of Interview Engineers (IVEs) who are equipped with Karat's interviewing platform, battle-tested questions, and data-informed best practices. 

The result is highly predictive and fair interviews at scale that candidates truly enjoy. Karat has amassed the largest and most robust dataset of structured interview intelligence to produce never-before-seen hiring analytics. 

As the world continues to transition to virtual work, and the fairness of hiring practices in the tech industry come under greater scrutiny, Karat is uniquely positioned to be a valuable, strategic partner as companies transition to 100% remote hiring.

Founded in 2014, Karat is a privately held and venture-funded company based in Seattle.

Interview Delivery and Operations at Karat

As our VP of Interview Delivery and Operations, you will scale our operational infrastructure to deliver predictive, fair and enjoyable interviews, 24-7 globally.  In doing so, you will play an important role in ensuring that Karat realizes its mission.   The infrastructure you will oversee includes the management and scaling of our global network of IVEs paired with our candidate experience and operations teams.  

This leadership role will require deep operational expertise and understanding of how to scale and manage human-powered talent communities.  In this role, you will partner closely with the Product and Engineering teams at Karat to scale our technology leverage throughout the IVE network and infrastructure.  The leader is expected to possess the relevant expertise and experience required to improve the efficiency and effectiveness of our IVE network and 24-7 interview delivery engine. The role is highly cross-functional and requires a candidate that enjoys navigating ambiguity, working in a fast-paced environment, aligning exec stakeholders, collaborating with teams across time-zones and thinking globally.

Core Responsibilities

• Ensure the 24-7 delivery of interviews, globally representing our mission of predictive, fair and enjoyable through the management of our Interview Engineering, Operations and Customer Experience teams
• Represent Interview Delivery Operations on Karat’s Leadership Team and be a steward of company culture
• Assess and innovate on how the Interview Engineering network and infrastructure is managed to scale as a product. 
• Oversee the workforce planning required to build a pipeline for sustained growth and profitability with senior level executives. Grow Karat’s operations into a high performing core competence.
• Lead integration of new products and projects by initiating and executing strong project management skills
• Plan and manage departmental budgets, including long-term planning and actual performance within target
• Align internal resources with capacity to ensure that the company is positioned for growth

About You

• 10+ years of experience running and scaling an operationally heavy business with a product-driven approach and with the customer at the center 
• Experience with managing global workforces and human-powered talent networks that supply solutions at scale
• Experience developing a strong strategic and competitive advantage while consistently hitting delivery milestones, financial targets, and customer satisfaction goals.
• Experience in collaborating with Product Management and Engineering functions in a technology company
• You combine a strategic mindset with a relentless focus on execution. 
• You are adept at translating high level business strategy into implementation plans that ensure high quality execution at a global scale. 
• Exhibit leadership & executive presence, and be comfortable leading initiatives and reviews with executive stakeholders
• Ability to adapt quickly and thrive in fast-moving, fast-changing environments

 Benefits of joining Karat:

While doing meaningful work is rewarding in itself, we also offer the following programs and benefits for all our full-time employees:

• Competitive salary and benefits
• Medical / dental / vision insurance 
• Flexible vacation and paid company holidays
• Paid parental leave 
• State-of-the-art equipment for your work station

Statement of Non-Discrimination:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler