VP, Technology - Showrooms and Customer Service

| Seattle
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Description

Blue Nile is seeking a Technology Leader to drive the future of our customer service and showroom platforms and help Blue Nile's goal of providing superior customer support.

We need a leader who is passionate about using technology to create amazing customer experiences and do so at scale.  This person will work with the strategy team and other key stakeholders to plot a course for the evolution of our customer support tool as well as the tools and technologies our consultants use in the store.  To empower this, you will oversee and grow both the infrastructure and engineering teams crafting these solutions.  Excellent communication, leadership, and problem-solving skills are required; a strong sense of ownership is also critical. Business and financial acumen will also be important as you make decisions between internal products or off the shelf.  Your work will have executive-level visibility and directly impact our bottom line.

Blue Nile is the largest online retailer of certified diamonds, engagement rings and fine jewelry. Our corporate offices are located in Seattle’s vibrant Pioneer Square district, home to the latest wave of internet startups and packed with restaurants and excellent access to transportation and entertainment. Our dress code favors jeans and our facilities include bike racks, showers, and great access to the waterfront and Myrtle Edwards Park for activities.

Primary Responsibilities

  • Work with strategy and product teams to define the product vision and craft the technology roadmap behind our customer service and showroom interactions
  • Help shape the culture of the organization and develop the systems to re-enforce it
  • Engage onsite and vendor teams to oversee the technology build-out of our showrooms
  • Oversee the modernization and upkeep of the IT resources necessary for all Blue Nile employees
  • Mentor, develop, and guide your engineering directors, engineering managers, and engineers so they can do their best work
  • Participate in all steps of the recruiting process to build our engineering team
  • Manage a technology budget and develop an annual plan
  • Create a cloud vision for your applications and align with other technology leaders as we improve our disaster recovery stance and compute elasticity

Qualifications

  • Proven track record of mentoring individual contributors and managers across a broad set of disciplines
  • Proven track record delivering high-quality features to production using agile methodologies
  • Strong analysis, design, development skills and experience setting multi-year architectural roadmaps
  • Strong communication skills; you will be working with a variety of business leaders throughout the company
  • Experience with microservice architectures, DevOps and cloud computing
  • Experience setting up and managing vendor engagements
  • Experience managing a people and technology budget and understanding of labor capitalization
  • Advocate for data-driven decision and success metrics
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • SpringFrameworks
    • OracleDatabases
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

We are located in Seattle’s vibrant Pioneer Square district. We are close to transportation, restaurants, coffee shops and parks.

What are Blue Nile Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Set aside up to $2,650/year pre-tax to pay for eligible health expenses- including many over-the-counter products.
Disability Insurance
Dental Benefits
Blue Nile pays 100% of the employee premium and a portion of the dependent premium for full time employees on our Health Plans.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $130 for glasses and contact lenses.
Health Insurance Benefits
Blue Nile pays 100% of the employee premium and a portion of the dependent premium for full time employees on our Health Plans.
Life Insurance
Employer paid life/AD&D insurance with a $50,000 benefit for each. Supplemental life/AD&D available for employees, spouses, and children
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
All full-time regular employees receive $100.00 per month to aid with transportation costs. Pre-tax savings are available on bus and ferry passes as well as parking expenses.
Company Outings
Happy Hours
Happy hours are hosted Once per month by our Brewnile Club!
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Blue Nile offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Benefits are effective the first of the month following your date of hire.

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