Hostwinds is changing the face of the hosting industry from the start with a set of new standards: offering quality hosting services at a reasonable price. We pride ourselves in our great customer service to our clients. We provide a full range of services from basic hosting, to enterprise cloud deployments. We are developing new cutting edge technologies and are looking for new team members who share our passion.

We are currently looking for a Technical Customer Support Tier 1 agents to join our growing team.

Position Summary:

As a member of our Support Team you will deliver excellent customer service to our clients. You will be responsible for resolving problems relating to their hosting services and answer any questions they may have about our products.

Support areas include: cPanel, network connectivity, PHP (no development), MySQL (install/update), Plesk (support), Apache (basic configuration & trouble shooting), OS installation, routing/delivery, DNS and hosting package installation. We deliver Windows and Linux based hosting. You will be providing support through phone, chat, and email based ticketing system.

We provide support 7x24x365 and have varying shift schedule. Currently we are recruiting for the following shifts:

First Shift (Day): 5:30 AM - 2:00 PM PST

Second Shift (Swing): 1:30 PM - 10:00 PM PST

Third Shift (Overnight): 9:30 PM - 6: 00 AM PST

Requirements and Qualifications:

High School Diploma or equivalent

Minimum 1 year customer service experience

Excellent professional written & oral communication skills

Passion for technology and willingness to learn new skills

Strong typing skills at least 60 (Words Per Minute)

Ability to produce one high-quality knowledge base article per week

Knowledge of computer software (installs, updates)

Analytical, critical thinking and problem solving skills

Ability to navigate multiple computer programs in a fast pace multi tasking environment

Familiar with word press

Duties & Responsibilities:

Answer all incoming chats, phone calls in a professional manner

Assist our clients with integrity and respect

Assist in creating tickets to resolve clients needs

Communicate with our billing and technician teams in regards to support tickets by providing technical details to resolve client issues.

Why work for us:

Entry Level Technical Support Position

Benefits (Medical, Vision and Dental) after 60 days of employment!

Free parking at our Seattle office

Generous PTO & Holiday Pay

Great Coffee and Snacks

Company Parties

Fun Work Culture

Training & Career Development

Position located in Seattle office, we do not offer telecommuting. Candidates must be eligible to work in the United States. We do not offer visa sponsorship.