GoGuardian
We envision a future where all learners are ready and inspired to solve the world’s greatest challenges.
Seattle, WA
Remote

Writing Specialist at GoGuardian (Seattle, WA or Remote)

| Seattle | Remote
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About Us
At GoGuardian, we're helping share the future of digital learning by providing educators, students, and schools with tools to create engaging and equitable learning environments. Together, we build innovative solutions to empower students, deliver insights, and encourage experimentation. With employees around the globe, we're committed to building a culture of inclusivity, curiosity, and courage. GoGuardian's growth is fast and ever-evolving, and our teams are growing along with it - always ready to experiment and learn.
TutorMe is part of the GoGuardian suite of products helping to shape the future of digital learning by giving students access to the individualized support they need to unlock their full learning potential by partnering with schools across the country to provide high-impact, on-demand online tutoring to students whenever and wherever they need it. As the explosive demand for virtual learning draws more learners to TutorMe, we're expanding our fully remote team of talented individuals to help us democratize world-class academic support!
Our Culture
We're here for the cause but also for the culture. We celebrate our successes and wins together and make time to appreciate our teammates daily. Take a peek into your future at GoGuardian: our Slack channels include #gardenclub, #boardgametime, #bookrecs, and #petphotos. There's always something fun going on, including concerts, classes, book clubs, and more! From virtual trivia to local meet-ups, Guardians always find ways to connect.
The Team
The Customer Experience team is responsible for all things end-user, with the primary focus of ensuring students and tutors receive the support they need to be successful.
The Role
We're looking for our first Full-Time Writing Specialist to oversee all aspects of writing tutoring, including tutor recruitment, onboarding, continuous education, and improving our writing lab to ensure positive student outcomes.
What You'll Do
    • Recruit, onboard, and supervise independent contractor Writing tutors, vetting them with writing-specific assessments
    • Oversee and improve Writing Tutor orientation, policies and procedures, and any other issues to ensure positive student outcomes
    • Give exemplary support to tutors and students with issues brought to the department through various inbound avenues
    • Cultivate and grow an ongoing Writing Tutor education program to ensure Writing Tutors are up to date with all required knowledge to help students improve their writing skills
    • Facilitate quality assurance of asynchronous writing labs and live writing lessons
    • Maintain a deep understanding of the customer experience by identifying and resolving potential issues before they become larger problems
    • Collaborate with the Product team on enhancements to the Writing Lab functionality and processes
    • Monitor current research and trends in academic writing and writing center studies and apply that knowledge and research to improving and updating the Writing Lab experience and live Writing tutoring
    • Cultivate content in our resource library that helps Writing tutors keep up to speed with trends and research

Who You Are
    • Bachelor's degree in Composition, Writing Studies, English Education, or a related field
    • 3+ years working as a Tutor in a writing center or related academic support organization REQUIRED
    • 5+ years of experience as an educator in Writing, English, Literature (or related subject) at the K-12 level desired
    • Experience with program development and gathering and presenting data and information to stakeholders
    • Strong interpersonal skills, problem-solving abilities, initiative, and both written and spoken communication strategies
    • Superb writing skills across diverse fields and for variety of audiences, and experience with practical writing, personal statements, and resume writing
    • Experience working in writing centers, writing labs, or related academic support services, or helping with writing program outreach efforts
    • Experience providing writing support to multilingual or non-native English speaking students
    • Bonus: Master's degree in Composition, Writing Studies, English Education, or a related field

What We Offer
    • A varied and challenging role in a multinational and highly innovative company
    • A robust benefits package includes health insurance, 401(k) retirement savings plan with company match, employee stock option plan, paid parental leave, 13 paid company holidays, and much more.
    • Development and further training opportunities for shaping and realizing your career goals
    • Exceptional colleagues with a passion for EdTech

    • P.S. - Share this with your friends or co-workers who may be interested in working at GoGuardian! We have multiple openings and are always looking for amazing people.

GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.
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Where we are

Seattle, WA

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen
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What are GoGuardian Perks + Benefits

GoGuardian Benefits Overview

We believe there is no better investment than in the health and wellness of our employees. With benefits like flexible PTO, yoga and meditation classes, and professional development stipends, it’s easy to relax, unwind, and align. Your growth is our priority, both inside and outside the office!

Culture
Volunteer in local community
GoGuardian participates in local volunteer activities such as AngelHacks Hackathon, Teens Exploring Technology (TXT) and LA Food Bank.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
GoGuardian's Diversity, Equity, and Inclusion Committee has five focus areas to drive meaningful and lasting change in Community, Communication, Talent, Product & Education.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
On-site meditation twice per week
Onsite Gym
Team workouts
Team fitness initiatives include weekly in-office yoga classes
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for all parents who have been with the company for one year.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
We offer a flexible time off policy for full-time exempt employees. Full-time non-exempt employees accrue 3 weeks of PTO annually. We also offer a paid 2 week end of the year holiday break.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
We offer a $1200 learning stipend annually for personal & professional growth
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Relax, recharge, and refresh with weekly yoga classes & guided aromatherapy meditation. Whether you're a golfer or a gamer (or both), there's probably a weekly activity with your name on it.

An Insider's view of GoGuardian

What’s the vibe like in the office?

Exciting! We’ve had tremendous growth and have gone through a lot of changes over the last couple of years, but have maintained the supportive, passionate, and energetic foundations that made me join the company in the first place. The vibe is simultaneously feels relaxed and open, and like everywhere you look, people are solving difficult problems

Terence

Vice President of Customer Service and Support

What's the biggest problem your team is solving?

Our vision brings tall challenges; one of which is finding ways to sift through nearly insurmountable amounts of data, finding the important nuggets of information, then surfacing it to the right people. By using a combination of machine learning and cutting-edge data science (really), we're building better products for our users.

Zach

Lead UX Designer

How does the company support your career growth?

One of my life mantras is "When you stop learning you stop growing" and it is not possible here at GG to stop learning, as long as we take advantage of all that is available to us! Not only does GoGuardian keep us continually learning through our monthly all-hands meetings, but we have GG University and our personal learning stipend.

Susan

Account Executive, Pear Deck

How do you collaborate with other teams in the company?

The collaboration with people is really incredible. On the partnerships team, I get to work across internal teams as well as partner with our customers and thought leaders to enhance our products. I really enjoy learning from and working with our partners and everyone at GoGuardian.

Melissa

Schools Partnership Manager

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