Principal Product Manager

We Impact Lives Through Purpose-Driven Work in A People First Culture
Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.
Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 Greatest Workplaces as well as America's Best Places to work for Mental Well-Being for 2025.
We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.
WHAT YOU'LL DO
As a core member of Laudio's growing product team, you will play an integral role in shaping Laudio's product and owning new features/extensions across their lifecycle. Your work will directly impact front-line leaders - helping them better manage their teams and improve healthcare delivery and quality.You will be a senior individual contributor and report to Laudio's VP of Product. You will collaborate closely with cross-functional teams including engineering, design, marketing, client engagement and sales to drive product innovation and growth. This role requires a deep understanding of market trends, user needs, and technical capabilities to deliver best-in-class solutions that delight our clients. You will be leading development of products using AI-first product development practices centered on healthcare staffing and scheduling workflows, including float pools, shift coverage, and staffing office operations.

WHERE YOU'LL WORK
This position will have the flexibility to work remotely within the United States. Must work in EST (preferred) or CST time zone for offshore team collaboration.
HOW YOU'LL SPEND YOUR TIME

• Product Strategy: Be a key collaborator in designing and driving Laudio's product strategy through qualitative and quantitative research, synthesis, and communication. Define product vision, roadmap, and go-to-market plans.
• Market Analysis: Build mastery in Laudio's product, market, users, and buyers. Conduct in-depth market analysis, including competitive research, customer segmentation and trend analysis. Identify emerging opportunities and threats to inform product strategy.
• Product Development: Lead the end-to-end product development lifecycle from concept to launch. Craft creative solutions, execute complex feature sets / new products, and manage them across the entire product lifecycle.
• Cross-functional Collaboration: work closely with cross-functional teams including Engineering (both onshore and offshore), Design, Marketing, Client Engagement and Sales to ensure alignment and successful product delivery. Foster a collaborative and inclusive team environment.
• Customer Insight: Gather and analyze customer feedback, user data, and market research to inform product decisions. Advocate for the voice of the customer throughout the product development process and create feedback mechanisms for building great products.
• Performance Measurement: Define key performance indicators (KPIs) and success metrics to evaluate product performance. Monitor product performance and iterate based on data-driven insights.
• Leadership: Provide mentorship to product managers and cross-functional team members. Inspire and empower the team to achieve excellence in product development and develop best practices within the function.
• Stakeholder Management: Build strong relationships with internal and external stakeholders, including executives and clients. Communicate product vision, strategy, and process effectively across the organization.

WHAT YOU'LL NEED

• Bachelor's degree required.
• 8+ years of product management experience, with a track record of successfully launching and managing software products.
• Strong understanding of product management best practices, including Agile methodologies, user-centered design and product analytics.
• Excellent communication and presentation skills with the ability to articulate complex ideas clearly and concisely.
• Proven ability to drive the product strategy, management and execution of a B2B product launch in a fast-paced, dynamic environment.
• Experience working with SaaS products and cloud technologies is a plus.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making using Excel and SQL, at a minimum.
• An owner's mindset - lead from the front, be hands-on, accountable, learn fast, and execute with speed and iteration.
• Experience building CRM style / Workforce management products and/or healthcare workforce staffing and scheduling products-preferred.
• Must work in EST or CST time zone for offshore team collaboration.
• Ability to travel, expected to be 5-10%.

BENEFITS

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups
• Tuition reimbursement

Fostering A Sense of Belonging
Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.
Nearest Major Market: Boston