Zipwhip is a Seattle-based SaaS (Software-as-a-Service) company providing text messaging to businesses across North America through cloud-based software and a best-in-class API solution. One of the fastest growing tech companies in North America as ranked by Deloitte Fast 500 2017 and 2018, Zipwhip invented the technology that enables businesses to text using their existing landline, VoIP or toll-free phone number and communicate with consumers the modern way.

Zipwhip is aggressively investing in our people, product offerings and processes. We are backed by Goldman Sachs, Microsoft Ventures, OpenView, Voyager Capital and a host of other investors, and are seeing rapid growth in both employees and revenue. Zipwhip is the only business-texting provider with direct connections to all Tier 1 and 2 wireless operators in the U.S., and we've delivered billions of texts to consumers nationwide.

Zipwhip employees come to work every day (to one of Seattle's coolest offices) inspired and ready to live out our DIRECT values: Determination, Innovation, Respect, Enthusiasm, Collaboration and Trust. If you want to be part of an organization where highly motivated thinkers are empowered to change the way we communicate with the world around us, then we'd like to hear from you.

What we're looking for:

We are looking for an API Technical Product Manager to define, document, promote and support our API offerings. This position will work closely with product and engineering to define and document APIs in Open API 3.0 format, create sample code and content, configure and manage the API Gateway and developer portal. You will consult with sales, support and customers on how best to implement our API solutions. The ideal candidate will be comfortable in both the technical and non-technical field and comfortable building relationships with our clients.

What's the job really? 

• Propose, document, socialize, and implement new public facing APIs
• Develop phased roadmap for rolling out new APIs and deprecating old APIs
• Manage API Gateway utilizing access keys and authentication to enable monitoring, throttling and quotas
• Manage developer portal content including Open API 3.0 docs, SDKs, sample code, tutorials and blog posts
• Manage developer community and forums, be the first line of contact for all developer API questions
• Develop strategy for providing developers with free text-enabled numbers during trial period
• Support strategic partners through technical engagement as they integrate with our APIs
• Integrate API gateway data into Data Warehouse and define report generation for API Billing & Usage

What you bring to the table: 

• 5+ years relevant experience working with Public APIs
• Proficient in at least one programming language
• Effective written, oral, and presentation skills
• Experience with AWS and Azure a plus
• Managed a major software/service release cycle (e.g. story writing, running bug triage meetings, setting schedules, prioritizing features)
• Ability to coordinate the work of several projects in a program using agile and lean program management
• A Degree in a technical field or equivalent years of experience
• Experience working with contractors, engineers, testers, developers, agencies, etc
• Experience prioritizing requirements, writing detailed functional specifications and coordination of cross-team efforts
• Understanding that perfection is the enemy of innovation but is always the goal
• Ability to teach a course on the software development life cycle
• You believe that working in a diverse environment creates better products
• Experience shining light on ambiguous information and processes in order to clearly communicate program status
• Extra points if you have both startup experience and have worked at a big company with good development processes.

What we offer:

• A fun, lively startup culture and one of Seattle's coolest offices.
• Core values-based leadership.
• A culture of employee engagement-lively weekly company updates as 1 example.
• Competitive salary and stock options.
• Complimentary access to a fitness center.
• Stipend for transportation and cell phone usage.
• Full benefits package including parental leave, a matching 401k program, PTO, and medical, dental, vision, disability, and life insurance.
• Complimentary snacks, complimentary beverages, a subsidized cafeteria with lunch made fresh every day, and free lunch on Fridays catered by local chefs.
• Complimentary shuttle access to office from King Street Station, Ferry Terminal and Yesler/Occidental.

Zipwhip values an inclusive and diverse team.

We are an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, national origin or ancestry, citizenship status, creed, religion, sex, pregnancy, sexual orientation, gender identity or expression, age, marital status, veteran status or any other status protected by federal, state or local law.