About Assurance

Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission of improving financial wellness across the world.

Our team of world class software engineers, data scientists, and business professionals work every day to expand our product offerings and the reach of our platform. We simplify the complex world of insurance and financial services into straightforward, valuable solutions to improve people's lives. We start by asking customers a few questions, so our system can learn about their needs; from there, our ground-breaking, proprietary platform takes over and analyzes the thousands of data points that make customers unique. This is how we create custom-tailored plans for each customer; plans built precisely for their needs and budget. Our platform serves as the intersection between customer and seller, technology, and the human touch.

At Assurance, we are innovative, persevering, collaborative, calculated, and authentic, and we're working together to improve the lives of millions!

About the Position

This position is responsible for facilitating, creating, mapping and reporting on our customers’ journeys. The role requires strong technical and analytical skills. Must be able to capture and analyze data identify areas of opportunity. We are looking for someone obsessed with the Customer Experience, who will actively seek to provide a superior experience for customers at every point.

Qualifications

• Data oriented: You can write SQL queries in order to collect, organize, analyze the vast amounts of data within our databases. You can also assess qualitative data to ensure team members have the insights required to make decisions. Whether it be Net Promoter Score (NPS) or customer feedback, you’ll keep us data-informed.
• Experimentation: You look at processes, inefficiencies, broken components and think ‘how can I drive further efficiency here?’
• Communication: For both internal and external users, sharing information is a must. Whether it be for tools, processes, best practices, or features; you train others, educate others, and document every step of the way.
• Storytelling: You can articulate points that are compelling, articulate, and concise so you get buy-in to decide how/where to iterate. Plus, you write beautiful stories to go into developer sprints.
• Quality Assurance: You understand what great user experience looks like and when launching products, you have a test plan. When maintaining products, you write epic bug tickets where developers can assess and fix right away. 
• Learning & Growth: You know that learning never stops. You are hungry to learn quickly and constantly.
• Problem Solving: You identify problems and opportunities, can prioritize rigorously, and find solutions. You roll up your sleeves and get down to business. 
• Technical Savvy: Ability to understand and leverage technical solutions and platforms.

The following additional experience is highly desired

•  2-3 years of in one of these roles: Operations, Designer, Product Owner, Analyst, or Quality Assurance.
•  Understand technology stacks and product stacks.
• Intermediate SQL knowledge is a must.
•  Previous work experience working cross-functionally. 
• This position is remote.

What to expect on our team

• A culture that is focused on a constructive communication process
• Supportive management team that aids and encourages development and career progression 
• Ongoing coaching and career development including individual and group coaching sessions 
• Fast paced, high performance environment
• We represent multiple carriers in 50 states

Choose Assurance Because:

· Exceptional base salary plus bonus structure

· Comprehensive benefits which include, medical, dental, vision, 401K and more

· Unlimited paid vacation, sick leave, plus paid holidays.

· Growth opportunities, advance your career rapidly, we offer leadership development training and promote from within.

· Ongoing coaching and career development including individual and group coaching sessions.

· Fast paced, high performance environment.