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Business Product Owner

| Kirkland | Hybrid
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This position reports to:  HI Business Management Global Product Owner

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

About the HI Business Product Owner Role:

The HI Business Product Owner (BPO) role, located in Santa Clara, CA at ServiceNow is instrumental in supporting the ongoing growth and success of ServiceNow. The BPO is responsible for ensuring that all operational processes are efficient, effective, and provide a user-friendly and enjoyable experience to our internal users and customers.

The ideal candidate will provide a cover letter along with their application and resume.

What you get to do in this role:

  • Define product strategies, goals, KPIs, best practices and measures that are aligned with ServiceNow’s organizational goals.
  • Oversee product governance, implementation, execution, adoption, performance and maturity.
  • Monitor and report on process performance against KPIs and process health.
  • Align process improvement plans with other BPOs within Product Operations and other interfacing processes.
  • Identify gaps and issues; design problem solutions, including the definition and collection of clear, actionable business requirements.
  • Define and promote business product changes which continuously increase maturity and sustain each level of maturity.
  • Drive ServiceNow product improvement by testing and adopting out-of-box processes and supporting tools.

Required Skills and Experience:

  • Product Ownership
    • Designing and Implementing process, and Governing Processes and Procedures
    • Documenting All Product-Related Artifacts
    • Setting Product Direction and Designing Future State
    • Partnering with Business Units, Understanding Business Pain Points and Designing Solutions
    • Assuring Fit for Purpose Processes and Tools
    • Prioritizing and Overseeing Programs and Projects
    • Preparing and Communicating Best Practices, Case Studies, Tips & Tricks, etc.
    • Monitoring Customer Satisfaction and Driving Improvements
    • Reporting on Product Performance
  • Technology Ownership
    • Gathering, Prioritizing and Managing Requirements
    • Directing and Overseeing Product Configuration and Development
    • Ensuring Business Readiness for Process and Tool Deployments
    • Ensuring a High Quality, User-Friendly and Enjoyable Customer Experience
    • Supporting Systems that Enable Processes and Users
    • Adopting New ServiceNow Products, Applications, Features and Functions
    • Working with Product Management and Product Development to Drive Requirements and Improvements to ServiceNow’s Out-of-Box Products
  • Change Management
    • Raising Product and Process Awareness
    • Managing and Directing Process and Product Perceptions
    • Motivating Process and Product Users
    • Communicating New and Improved Processes and Products to the Organization
    • Collaborating with Multiple Business Units and Teams

In order to be successful in this role, we need someone who has:

  • A minimum of 5 years of product or process ownership experience
  • A bachelor’s degree or equivalent experience in Computer Information Systems or a related field
  • Demonstrated the ability to effectively coordinate and work with cross-functional and international work teams
  • The ability to facilitate planning meetings, workshops, reviews and retrospectives
  • Excellent communication, negotiation, persuasion and presentation skills
  • A strong customer focus
  • The ability to make decisions independently
  • Exceptional leadership, people, organizational and planning skills
  • Excellent reporting and data analysis skills
  • The ability to prioritize initiatives based on vision and strategic goals
  • The ability to focus on detail and follow-through on commitments

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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