Business Product Owner

| Kirkland

This position reports to:  HI Business Management Global Product Owner

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

About the HI Business Product Owner Role:

The HI Business Product Owner (BPO) role, located in Santa Clara, CA at ServiceNow is instrumental in supporting the ongoing growth and success of ServiceNow. The BPO is responsible for ensuring that all operational processes are efficient, effective, and provide a user-friendly and enjoyable experience to our internal users and customers.

The ideal candidate will provide a cover letter along with their application and resume.

What you get to do in this role:

  • Define product strategies, goals, KPIs, best practices and measures that are aligned with ServiceNow’s organizational goals.
  • Oversee product governance, implementation, execution, adoption, performance and maturity.
  • Monitor and report on process performance against KPIs and process health.
  • Align process improvement plans with other BPOs within Product Operations and other interfacing processes.
  • Identify gaps and issues; design problem solutions, including the definition and collection of clear, actionable business requirements.
  • Define and promote business product changes which continuously increase maturity and sustain each level of maturity.
  • Drive ServiceNow product improvement by testing and adopting out-of-box processes and supporting tools.

Required Skills and Experience:

  • Product Ownership
    • Designing and Implementing process, and Governing Processes and Procedures
    • Documenting All Product-Related Artifacts
    • Setting Product Direction and Designing Future State
    • Partnering with Business Units, Understanding Business Pain Points and Designing Solutions
    • Assuring Fit for Purpose Processes and Tools
    • Prioritizing and Overseeing Programs and Projects
    • Preparing and Communicating Best Practices, Case Studies, Tips & Tricks, etc.
    • Monitoring Customer Satisfaction and Driving Improvements
    • Reporting on Product Performance
  • Technology Ownership
    • Gathering, Prioritizing and Managing Requirements
    • Directing and Overseeing Product Configuration and Development
    • Ensuring Business Readiness for Process and Tool Deployments
    • Ensuring a High Quality, User-Friendly and Enjoyable Customer Experience
    • Supporting Systems that Enable Processes and Users
    • Adopting New ServiceNow Products, Applications, Features and Functions
    • Working with Product Management and Product Development to Drive Requirements and Improvements to ServiceNow’s Out-of-Box Products
  • Change Management
    • Raising Product and Process Awareness
    • Managing and Directing Process and Product Perceptions
    • Motivating Process and Product Users
    • Communicating New and Improved Processes and Products to the Organization
    • Collaborating with Multiple Business Units and Teams

In order to be successful in this role, we need someone who has:

  • A minimum of 5 years of product or process ownership experience
  • A bachelor’s degree or equivalent experience in Computer Information Systems or a related field
  • Demonstrated the ability to effectively coordinate and work with cross-functional and international work teams
  • The ability to facilitate planning meetings, workshops, reviews and retrospectives
  • Excellent communication, negotiation, persuasion and presentation skills
  • A strong customer focus
  • The ability to make decisions independently
  • Exceptional leadership, people, organizational and planning skills
  • Excellent reporting and data analysis skills
  • The ability to prioritize initiatives based on vision and strategic goals
  • The ability to focus on detail and follow-through on commitments

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.


ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases


We’re uniquely located on the edge of Lake Washington at Carillon Point in Kirkland. Minutes away from downtown Seattle, Bellevue, and Redmond.

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.


Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.


Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.


Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.


Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.


Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Eat lunch together
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Our employees receive 20 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Free parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
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