Director of Product Management, Data and Analytics

| Seattle

About OpenMarket

We’ve got a pretty good thing going on here at OpenMarket. We’re leaders of a mobile industry that's transforming the way customer obsessed businesses communicate with their customers. Join our team: we're friendly, caring, weirdly tenacious, and fun.

 

The world’s biggest brands seek us out because we love finding ways to help them make their customers’ lives easier. It’s this obsession with customer experience that helps us develop software, technology and processes that competitors all over the world desire.

OpenMarket Culture

We’re seeking enthusiastic, collaborative and resourceful people from a range of backgrounds who know how to get things done. Success comes from our culture, diversity and dynamic global team so we value people who are authentic, take ownership, and deliver together. Does this sound like you?

About the Role

Joining the OpenMarket Product Management team, you are responsible for product strategy, roadmap management and customer experience. You will be the driving force behind enabling and growing OpenMarket’s data and analytics capabilities globally; developing a comprehensive product plan supporting the product vision. You will partner with our customers to understand and incorporate customer requirements, define the competitive arena, and establish the objectives, strategies, and actions required to achieve business goals.

OpenMarket delivers mobile engagement solutions around the world– and you will have a strategic role in delivering the data enablement and intelligence that serves these organizations and differentiates OpenMarket from the rest.

What You'll Be Doing

  • Prioritize and lead the scope of each product release to deliver key on OKR’s on time and on budget, while balancing the needs of various departments.
  • Craft a vision for the product, understanding competitors, defining market and customer requirements, capabilities, positioning, pricing strategy, readiness and go-to-market plan.
  • Develop business models, pricing strategy, processes and supporting tools to efficiently support sales, billing and finance, win deals, maximize customer acquisition, expansion and renewals.
  • Act as the main interface to Engineering for requirements definition and release planning. You will also partner with Product Marketing for effective cross functional launch of products and services.
  • Develop relationships with strategic customers and technology partners to continually understand and develop market requirements and competitive risks and opportunities.
  • Proactively lead and guide outcome focused initiatives to improve scalability, accessibility, data quality, data protection and customer satisfaction.
  • Provide product expertise to customers/prospects in support of marketing, sales and implementation activities as required.
  • Inform and collaborate with InfoSec partners to ensure data compliance, protection and efficacy.

What to Bring

  • 10+ years’ experience as a Product Manager delivering SaaS, software, data analytics and/or mobile services products.
  • 5+ years’ experience leading diverse, global teams.
  • Experience and knowledge of applied machine learning, AI, predictive analytics, NLP and related microservices.
  • Experience and/or knowledge of data enablement of SaaS platforms, applications and tools.
  • Familiarity with bringing commercial data products to market including leading cross functional business modeling, pricing, readiness and launch efforts.
  • Experience leading, informing and directing engineering leaders and partners on cloud, data and analytic strategies and requirements.

Education/Training

BA/BS, Masters preferred

You'll Be a Great Fit If

  • You love being a part of a small, dynamic, and agile team that encourages you to learn and grow.
  • You desire to work with some of the world’s top brands.
  • You love finding solutions to interesting problems and figuring out how things work.
  • You welcome having autonomy with complex tasks.
  • You are passionate about using your experience and expertise to inspire the team.
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • Maria DBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases

Location

Our company is located across the street from Myrtle Edward Park.

An Insider's view of OpenMarket

How would you describe the company’s work-life balance?

Work-life balance is one of the things I appreciate most about working at OpenMarket. It’s a value our leaders are proud of, and I can share from experience that the company stands by it. Many of us have flexible schedules, which works well with having teammates in different time zones across the globe.

Niki

Product Marketing Manager

How do you collaborate with other teams in the company?

In my role, I work closely with teams across all of OpenMarket. I partner cross-functionally to ensure our Global Operations teams are prepared to support new features and products and provide the best customer experience possible. Getting the work done as a team is one of the best things about what I get to do here at OpenMarket.

Robi

Principal, Technical and Business Operations

How does the company support your career growth?

The single biggest aspect of OpenMarket that has enabled my career growth is the knowledgeable and accessible leaders who have always made themselves available to meaningfully answer questions I've had about my career. Over my 7 years here, they have helped me crystallize my goals, worked with me to lay out a path to success, and provided feedback.

Zach

Technical Program Manager

What unique initiatives do you have that encourage innovation?

One of the best parts of OpenMarket is that we are small enough to allow teams to drive change and make a difference. Within the finance team we typically have a handful of cross functional initiatives going at any given time (i.e. we don’t simply close the books each month!).

Anthony

Director of Finance

What are some things you learned at the company?

One of the main lessons I’ve learned at OpenMarket is that you can’t do your best work unless you can be your authentic self. At OpenMarket I get to be my weird self on a daily basis – I feel like I really belong. I think across the board OpenMarket tries to foster that sense of belonging for everyone.

Bryn

Senior Manager, Talent Acquisition

What are OpenMarket Perks + Benefits

OpenMarket Benefits Overview

At OpenMarket, we value people. We take care of our employees every way we can, with comprehensive benefits, cool perks, and fun offices.

The different benefits we offer depend on the country you’re in. But the great thing about our Amdocs connection is that we get access to the benefits packages of a much larger company.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
OpenMarket hosts lunch to learn different area of the business.
Cross functional training encouraged
Promote from within
Online course subscriptions available
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