Company Description

Accolade is a personalized health and benefits solution that dramatically improves the experience, outcomes and cost of healthcare for employers, health plans and their members. With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care. Accolade connects the widest array of personal health data and programs to present a single point of contact to the most effective health and benefits resources, while coordinating with providers at every step. Accolade consistently achieves 70 and higher Net Promoter Scores, 98% consumer satisfaction ratings, and up to 15% employer cost savings. Accolade has been recognized as one of the nation’s 25 most promising companies by Forbes, a fastest-growing private healthcare company by Inc. 5000, and is consistently rated a Top Workplace across the country. For more information, visit accolade.com.

Job Description

The Director, Solution Management of Total Care, reporting to the EVP, GM Solutions & Growth, will help set the strategic vision and lead the development, launch and ongoing ownership of Accolade Total Care, a new solution that will transform provider steerage, benefits and care navigation for companies and their employees. We’re looking for someone who has a proven ability to blend strategic visioning with entrepreneurial direct hands-on execution and general management skills. A relentless commitment to our customers and excitement to take on new challenges and drive our offering P/L is a must. We want someone with the talent, creativity and leadership to take our product offering to the next chapter.

A day in the life…

• Build product and market strategy around provider quality and price steerage, member engagement, clinical interventions and employer cost-savings strategy for the Total Care offering
• Own the Offering P/L, success metrics and solution roadmap, prioritizing long-term and short-term initiatives that are aimed at growing the offering in a high quality and profitable manner
• Partner closely with Operations leadership to design solution process excellence and operating models that ensure solution quality, efficiency and scale
• Partner closely with Product Marketing & Sales to drive market adoption and customer growth
• Build trusted relationships across the enterprise and influence business partners that have no direct reporting line
• Collaborate cross-functionally to create effective relationships, listen, communicate, influence, and collaborate cross-team at all organizational levels.
• Continuously manage expectations with all relevant stakeholders including the senior leadership team
• Demonstrate strong sense of accountability for solution roadmap even where ownership may reside with multiple product & technology areas
• Proactively identify and resolve strategic issues that may impair the organization’s ability to meet its strategic, financial and technical goals
• Work with other business partners to perform deep data driven analysis, to surface actionable insights and product requirements; drive the implementation of recommendations derived from this analysis
• Lead and motivate (directly and/or by influence) world-class product managers, engineers, QA, UX designers, and work closely with other partner stakeholders (marketing, sales, services, legal, finance) to provide the guidance and direction for achieving our vision

Qualifications

What we are looking for…

• Bachelor of Science and/or Master's Degree in Business, Healthcare or related field
• 10-15+ years of product management (B2B, B2C consumer products), product marketing and/or general management with demonstrated ability to discover, define and deliver solutions
• Strong background in the healthcare industry with health care application providers and/or healthcare technology marketplace
• Industry background in provider price transparency, quality, second opinion and related markets
• Strong data and analytics background
• Exceptional written and oral communication and presentation skills.
• Self-starter with ability to lead projects and build new products from the ground up independently
• Attention to detail, including proven ability to manage multiple competing priorities simultaneously
• Ability to think strategically, and execute methodically
• Ability to work in a fast-paced environment where continuous innovation is a must
• Demonstrated ability to use hard data to back up assumptions and develop business cases
• Willingness to roll up your sleeves and do whatever is necessary with a positive attitude and fit with the Accolade team culture
• An ability to understand and discuss technical concepts, schedule trade-offs and opportunistic new ideas with technical and non-technical employees
• A demonstrated record of partnering with teams across an organization to influence and achieve business results across multiple teams who may have different goals
• Proven creativity in the software that you've helped deliver

Additional Information

What is important to us

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others

Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.

We are strong individually and together, we’re powerful

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done

Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We’re boldly and relentlessly reinventing healthcare

We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

All your information will be kept confidential according to EEO guidelines.